Automotive Collections Specialist - Remote

defi SOLUTIONS; La Habra (CA); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Collections Specialist, where you'll thrive in a dynamic contact center environment. Your role will involve customer service and soft collections for automotive finance clients, helping exceed financial goals while embodying core values of teamwork and passion. Enjoy benefits like set hourly pay, paid training, generous PTO, and career growth opportunities from day one.

Benefits

Paid Training

Generous PTO

Tuition Reimbursement

Day One Benefits

Career Growth

Qualifications

• At least one year of experience in a fast-paced contact center environment.
• Demonstrated ability to work from home effectively.

Responsibilities

• Handle various account-related tasks including payment processing and resolution.
• Engage in soft collections for accounts 45 days past due.
• Create and negotiate repayment schedules based on individual financial situations.

Skills

Effective Communication Skills

Customer Service

Education

High School Diploma or GED

Job description

This class date is scheduled to start on June 23, 2025!

About Defi SOLUTIONS

About the Role: As a Collections Specialist at defi SOLUTIONS, you'll be a key member of our Universal Support Team, thriving in a dynamic, high-volume contact center environment. Your role will involve various customer service and soft collections tasks for our automotive finance clients. You will play a crucial part in helping the company meet and exceed financial goals set by our clients, including some of the largest financial institutions and automotive finance companies in the United States. We value a proactive, collaborative approach and seek individuals who embody our core values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion.

What is in it for You?

• Set Hourly Pay & No Monthly Quotas: Enjoy peace of mind with set hourly pay and a work environment free from monthly quotas.
• Paid Training: Dive into your role confidently, thanks to our comprehensive paid training program designed to set you up for success from day one.
• Generous PTO: We offer ample Paid time off each year because we believe in the importance of work-life balance and giving you time to recharge.
• Tuition Reimbursement: Advance your career with our tuition reimbursement program, supporting your educational goals and professional growth.
• Day One Benefits: Start with a robust benefits package on day one, ensuring you and your family are covered with health, dental, and vision.
• Career Growth: We're committed to your individual growth and career progression, with a strong focus on internal promotions and opportunities for advancement.

Responsibilities

• Handle various account-related tasks such as resolution, payment processing, due date changes, payoff processing, letter generation, and website assistance, ensuring all interactions reflect our value to get it done efficiently.
• Manage ACH transactions promptly and accurately, demonstrating a commitment to a better every day through precise execution.
• Offer clear and accurate payoff quotes to consumers and dealers, contributing to our team's collective success and passion for exceptional service.
• Update account details as needed, maintaining a collaborative approach and dedication to our workplace values.
• Engage in soft collections for accounts 45 days past due, working to resolve issues with a passion for helping our clients achieve their objectives.
• Create and negotiate repayment schedules based on individual financial situations, aiming for effective resolutions that align with our values of teamwork and continuous improvements.
• Employ tools to locate customers and update account information, always striving to get it done and enhance our team's performance.
• Take on additional tasks as needed, approaching each enthusiastically and committed to doing it with passion.

Required Qualifications

• High School Diploma or GED: A fundamental education background is essential.
• Collections Licensing: Required licensing with multiple states (state public record) fully paid by defi.
• Experience in a High-Volume Contact Center: At least one (1) year of experience in a fast-paced contact center environment is required, showcasing your ability to get it done efficiently.
• Proven Remote Work Experience: Demonstrated experience working from home, with a reliable internet connection (stipend not included), ensuring you can work effectively and maintain adherence and quality standards remotely.
• Effective Communication Skills: Ability to clearly communicate with management and fellow associates, reflecting our value to win as a team.
• Alignment with Workplace Values: Demonstrated ability to embody and apply our core values of getting it done, winning as a team, bettering every day, and doing it with passion in your work.

Travel required: No travel is required for this position.

Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

Full - Time - 40 Hours per week. Varying shifts needed for all hours of operations.