Claims Team Manager - Auto Early Response

AAA - American Automobile Association; Costa Mesa (CA); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA - American Automobile Association in Costa Mesa, CA seeks a Claims Team Manager for Auto Early Response to lead and coordinate day-to-day claims activities. You will coach staff, monitor quality, and ensure compliance with regulatory standards while driving customer service excellence.

Responsibilities include reviewing files, tracking metrics, and guiding teams through change and process improvements. Occasional travel may be required as part of leadership duties.

Qualifications

• Bachelor's degree or equivalent education/experience preferred.
• Strong leadership, organizational and delegation capabilities.
• Advanced oral and written communication skills required.

Responsibilities

• Coordinate, direct and oversee claims activities of a team.
• Review claim files for quality and monitor performance metrics.
• Coach employees and resolve customer service issues effectively.
• Lead meetings and support staff development and succession planning.
• Stay informed on industry developments and participate in relevant committees.

Skills

Leadership

Communication

Organizational skills

Change management

Education

Bachelor's degree or equivalent

Job description

Job Summary

Claims Team Manager - Auto Early Response This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.

Job Duties

Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan. Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations. Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization's goals and objectives. The starting pay range for this position is: $92,600.00 - $123,600.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Qualifications

Bachelors Equivalent combination of education and experience Preferred 4-6 years Automotive Claims handling Required 1-3 years Supervisory Preferred Advanced organizational, planning and delegation skills critical. Advanced oral and written communication skills necessary. Advanced interpersonal skills essential. Ability to effectively lead change required. Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required Chartered Property Casualty Underwriter - Insurance Institute of America Preferred Travel Requirements Occasional travel to off-site business meetings or conferences.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.