Automotive Claims Team Leader

AAA; Carson (CA); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage for medical, dental,视视

401(K) and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts (membership, and更多)

Job summary

Auto Club Enterprises in California seeks a Claims Automotive Team Manager to oversee day-to-day claims activities, coach staff, ensure regulatory compliance, and drive customer service best practices.

The role requires leadership, 4–6 years of automotive claims handling, and 1–3 years of supervisory experience, with strong communication and organizational skills. Occasional travel is possible; competitive pay and benefits are provided.

Qualifications

• Bachelor's equivalent combination of education and experience preferred.
• 4-6 years Automotive Claims handling required.
• 1-3 years Supervisory preferred.
• Advanced organizational, planning and delegation skills.
• Advanced oral and written communication skills necessary.
• Advanced interpersonal skills essential.
• Ability to effectively lead change required.
• Valid Driver’s License, acceptable DMV record and minimum liability insurance - Issued by State Required.
• Chartered Property Casualty Underwriter - Insurance Institute of America Preferred.

Responsibilities

• Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance.
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction. Implement effective ways to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers performance.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization’s goals and objectives.

Skills

Leadership

Coaching

Communication

Customer service

Change management

Education

Bachelor's equival.

CPCU - Chartered Property Casualty Underwriter

Job description

Auto Club Enterprises in California seeks a Claims Automotive Team Manager to oversee day-to-day claims activities, coach staff, ensure regulatory compliance, and drive customer service best practices.

The role requires leadership, 4–6 years of automotive claims handling, and 1–3 years of supervisory experience, with strong communication and organizational skills. Occasional travel is possible; competitive pay and benefits are provided.