Casualty Auto Claims Team Lead — Drive Quality & Growth

AAA; United States; À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) matching + Pension

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Résumé du poste

Auto Club Enterprises, part of the AAA federation, is seeking an experienced Claims Automotive Team Manager - Casualty to lead a Casualty Claims Unit. The role focuses on directing and overseeing claims activities while coaching staff to adhere to best practices and regulatory requirements.

Responsibilities include performance tracking, staff development, and leading meetings with management to align goals. Travel is occasional per business needs; a CDL and P&C endorsements are preferred.

Qualifications

• Bachelor or equivalent combination of education and experience preferred.
• 4-6 years Automotive Claims handling required.
• 1-3 years Supervisory preferred.
• Advanced organizational, planning and delegation skills critical.
• Advanced oral and written communication skills necessary.
• Advanced interpersonal skills essential.
• Ability to effectively lead change required.
• Valid Driver’s License, acceptable DMV record and minimum liability insurance - Issued by State Required.
• Chartered Property Casualty Underwriter - Insurance Institute of America Preferred.

Responsabilités

• Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance.
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve a variety of customer service issues through communication and interaction. Monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization’s goals and objectives.

Connaissances

Automotive claims handling

Supervisory experience

Leadership

Change management

Formation

Bachelor's degree or equivalent

Chartered Property Casualty Underwriter

Description du poste

Auto Club Enterprises, part of the AAA federation, is seeking an experienced Claims Automotive Team Manager - Casualty to lead a Casualty Claims Unit. The role focuses on directing and overseeing claims activities while coaching staff to adhere to best practices and regulatory requirements.

Responsibilities include performance tracking, staff development, and leading meetings with management to align goals. Travel is occasional per business needs; a CDL and P&C endorsements are preferred.