Strategic Claims Operations Leader

AAA Auto Club Enterprises; Coppell (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking a seasoned claims operations professional to support executive management in long- and short-range planning, policies, and objectives for the Claims unit. The role partners with management to drive strategic goals and oversees day-to-day administrative processes for the Claims organization.

The position emphasizes cross-department collaboration, project management, and staff leadership to ensure compliant, efficient operations and data-driven decision making.

Qualifications

• Bachelor’s degree or equivalent with 7–9 years in budget/financial performance roles.
• Experience in management/supervision is preferred (4–6 years).
• Strong verbal and written communication; ability to present to senior management.

Responsibilities

• Lead initiatives with scope, requirements, and cost/benefit analysis for senior executives.
• Develop and implement standardized operating procedures, budgets, and reporting formats to improve performance.
• Coordinate projects across departments and manage plans with objective deliverables and success metrics.
• Oversee staff analysis, budgeting, and reporting; ensure timely distribution of accurate reports.
• Hire, train, and develop staff following policy and regulatory requirements; address performance issues.

Skills

Budgeting

Financial analysis

Project management

Communication

Cross-functional collaboration

Leadership

Education

Bachelor’s degree in Business Administration or related field

Equivalent combination of education and experience

Tools

MS Project

Microsoft Office (Outlook/Word/Excel/PowerPoint)

Publisher

Job description

AAA Auto Club Enterprises is seeking a seasoned claims operations professional to support executive management in long- and short-range planning, policies, and objectives for the Claims unit. The role partners with management to drive strategic goals and oversees day-to-day administrative processes for the Claims organization.

The position emphasizes cross-department collaboration, project management, and staff leadership to ensure compliant, efficient operations and data-driven decision making.