Claims Automotive Team Manager

MS ACSC Management Services Inc; Texas; On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health coverage for medical, dental,,

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO for charity

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises, the largest AAA club, seeks a Claims Automotive Team Manager to coordinate and direct claims activities, lead a team, and ensure compliance with regulatory and Best Practices. You will review files, coach staff, monitor performance, and drive customer service excellence while participating in governance and staff development.

This role requires 4–6 years of automotive claims experience, supervisory background, and a valid driver's license; extensive leadership and

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• 4-6 years automotive claims handling preferred, 1-3 years supervisory preferred.
• Advanced oral and written communication skills are necessary.
• Advanced interpersonal skills are essential.
• Ability to effectively lead change is required.
• Valid driver's license and acceptable DMV record; minimum liability insurance. Chartered Property Casualty Underwriter = preferred.

Responsibilities

• Review claim files regularly for quality and monitor statistical measures to evaluate performance.
• Coach and counsel employees on performance in a timely manner.
• Resolve customer service issues through effective communication and interaction.
• Lead recruitment and staff development; support succession planning.
• Lead meetings and communicate goals with direct reports and reinforce performance expectations.
• Maintain knowledge of industry developments and participate in committees and projects.

Skills

Leadership

Communication

Interpersonal skills

Change management

Organizational skills

Delegation

Education

Bachelor's Degree or equivalent

Job description

Claims Automotive Team Manager Job Summary This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.

Job Duties

Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan. Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations. Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization's goals and objectives.

Qualifications

Bachelors Equivalent combination of education and experience Preferred 4-6 years Automotive Claims handling Required 1-3 years Supervisory Preferred Advanced organizational, planning and delegation skills critical. Advanced oral and written communication skills necessary. Advanced interpersonal skills essential. Ability to effectively lead change required. Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required Chartered Property Casualty Underwriter - Insurance Institute of America

Travel Requirements

Occasional travel to off-site business meetings or conferences. (5% proficiency)

Salary and Incentives

The starting pay range for this position is: $92,600.00 - $123,600.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.