Automotive Call Center Pro - Service Scheduling & Support

DARCARS Automotive Group; Rockville (MD); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Employee discounts on vehicle purchases

Dynamic team and training environment

Opportunities for career growth

Job summary

A leading automotive retailer is seeking a Customer Service / Call Center Representative in Rockville, MD. In this entry-level role, you'll handle incoming service calls, schedule appointments, and assist customers with inquiries. The ideal candidate will have a positive demeanor and experience in a customer service environment. Opportunities for career growth and employee discounts on vehicle purchases are offered.

Qualifications

• Experience in a call center or customer service role is preferred.
• Basic computer skills are required.

Responsibilities

• Handle high volume of incoming service calls promptly and professionally.
• Schedule service appointments based on customer needs.
• Confirm outbound service appointments and reminders.

Skills

Positive attitude

Patient listener

Experience in customer service

Multitasking ability

Basic computer skills

Job description

A leading automotive retailer is seeking a Customer Service / Call Center Representative in Rockville, MD. In this entry-level role, you'll handle incoming service calls, schedule appointments, and assist customers with inquiries. The ideal candidate will have a positive demeanor and experience in a customer service environment. Opportunities for career growth and employee discounts on vehicle purchases are offered.