Automotive Customer Experience Associate

DARCARS Automotive Group; Rockville (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Career advancement

Community service initiatives

Job summary

DARCARS Automotive Group in Rockville, MD is seeking a Customer Relations Associate to deliver outstanding support to customers. The role emphasizes building lasting relationships, addressing inquiries, and resolving issues with a customer-first mindset.

The ideal candidate is fluent in Spanish, customer-oriented, and comfortable using a CRM system. Typical hours are Monday through Friday, with employee discounts and career growth opportunities available.

Qualifications

• Proven experience in customer service, sales, or related roles.
• Excellent communication, interpersonal, and problem-solving skills.
• Willingness to learn our CRM software and adapt to processes.

Responsibilities

• Customer Support: assist customers via phone and email, resolve inquiries and complaints.
• Relationship Management: build rapport and maintain long-term customer relationships.
• Problem Solving: identify issues and provide effective solutions.
• Follow-Up: ensure needs are met and document interactions for future reference.
• Process Improvement: suggest improvements to enhance customer service.
• Compliance: adhere to company policies and regulatory requirements.

Skills

Customer service

Sales

Communication

Problem solving

Bilingual Spanish

Tools

CRM software

Job description

DARCARS Automotive Group in Rockville, MD is seeking a Customer Relations Associate to deliver outstanding support to customers. The role emphasizes building lasting relationships, addressing inquiries, and resolving issues with a customer-first mindset.

The ideal candidate is fluent in Spanish, customer-oriented, and comfortable using a CRM system. Typical hours are Monday through Friday, with employee discounts and career growth opportunities available.