Customer Care & Sales Specialist - Front Desk

CARSTAR Franchising, Inc.; Rockville (MD); On-site; USD 32,000 - 48,000; Full time

Job summary

CARSTAR Franchising, Inc. in Rockville, MD is seeking a Customer Service Representative to greet customers, handle phone inquiries, and drive sales both in person and over the phone.

You will explain the repair process, coordinate appointments, maintain front office, process payments, and support CSI/NPS surveys. This role requires 2+ years of customer service, strong communication, and organizational skills, with a valid driving record.

Qualifications

• 2+ years of customer service experience required, preferably in a retail setting.
• Excellent customer service, communication and negotiation skills.
• Call center sales experience preferred.
• Highly organized; ability to handle multiple concurrent assignments.
• Proficient with Microsoft Office and POS/management systems.
• Strong attention to details.
• Ability to receive direction and work well with others.
• Valid driver’s license and insurable driving record.

Responsibilities

• Greet walk-in customers in a professional manner.
• Answer and direct all phone traffic politely.
• Ask for the sale and schedule estimates to achieve a 75% close rate (minimum).
• Explain CARSTAR’s repair process, including insurance claims, payment procedures, and delivery dates.
• Educate customers on CARSTAR’s CSI/NPS survey and service quality.
• Schedule and record appraisal and delivery appointments.
• Maintain the store scheduler with Office Manager.
• Collect and record payment for completed repairs; assist with A/R.
• File repair orders accurately or record in CARSTAR management system.
• Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
• Perform follow-up sales calls on unsold quotes within 48 hours.
• Maintain the front office and reception areas.
• Attend daily release meetings.
• Other duties as assigned.

Skills

Customer service

Sales closing

Microsoft Office

POS/management systems

Attention to detail

Punctual and professional appearance

Tools

POS/management systems

MS Office

Job description

CARSTAR Franchising, Inc. in Rockville, MD is seeking a Customer Service Representative to greet customers, handle phone inquiries, and drive sales both in person and over the phone.

You will explain the repair process, coordinate appointments, maintain front office, process payments, and support CSI/NPS surveys. This role requires 2+ years of customer service, strong communication, and organizational skills, with a valid driving record.