Service Scheduling & Customer Care Specialist

AutoNation; Sanford (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation and 401k matching

Health, dental, and vision insurance

Employee discounts on vehicles and services

Job summary

A leading automotive retailer is seeking a Customer Service Representative to manage high volumes of service calls and schedule appointments. The ideal candidate excels in customer service, has strong communication skills, and thrives in fast-paced environments. Previous experience in a call center is preferred. Join and contribute to a culture of inclusion while making a positive impact in the automotive industry.

Qualifications

• Track record of delivering outstanding customer service.
• Proficiency in reading and comprehension of written instructions.
• Flexibility to work varying shifts, including weekends.

Responsibilities

• Deliver peerless customer experience by addressing inquiries effectively.
• Maintain organized workstation and utilize provided resources.
• Thrive in a fast-paced high call volume environment.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Team collaboration

Education

High School Diploma or Equivalent

Associate degree preferred

Tools

CRM/call center technology

Scheduling software

Job description

A leading automotive retailer is seeking a Customer Service Representative to manage high volumes of service calls and schedule appointments. The ideal candidate excels in customer service, has strong communication skills, and thrives in fast-paced environments. Previous experience in a call center is preferred. Join and contribute to a culture of inclusion while making a positive impact in the automotive industry.