Customer Service / Call Center Representative

DARCARS Automotive Group; Rockville (MD); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Employee discounts on vehicle purchases

Dynamic team and training environment

Opportunities for career growth

Job summary

A leading automotive retailer is seeking a Customer Service / Call Center Representative in Rockville, MD. In this entry-level role, you'll handle incoming service calls, schedule appointments, and assist customers with inquiries. The ideal candidate will have a positive demeanor and experience in a customer service environment. Opportunities for career growth and employee discounts on vehicle purchases are offered.

Qualifications

• Experience in a call center or customer service role is preferred.
• Basic computer skills are required.

Responsibilities

• Handle high volume of incoming service calls promptly and professionally.
• Schedule service appointments based on customer needs.
• Confirm outbound service appointments and reminders.

Skills

Positive attitude

Patient listener

Experience in customer service

Multitasking ability

Basic computer skills

Job description

Overview

Join to apply for the Customer Service / Call Center Representative role at DARCARS Automotive Group.

What We’re Looking For

• A positive, patient, and active listener
• Experience in a call center or customer service role (automotive experience is a plus!)
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills

What We Offer

• Employee discounts on vehicle purchases, parts and service repairs
• A dynamic and supportive team and training environment
• Opportunities for career growth within the company

What You’ll Do

• Answer high volume of incoming service calls promptly and professionally
• Schedule service appointments efficiently based on customer needs
• Outbound service appointment confirmations, reminders and campaign calls
• Provide accurate information about services, pricing, wait times, and warranties
• Assist customers with inquiries and ensure seamless service experience
• Always maintain a friendly and professional demeanor

Apply today and drive your career forward!

The following statements are standard notices: this job advertisement is a preview of the role in solicitation. The employee may be required to perform other duties as assigned by a supervisor. We are an equal opportunity employer and a drug-free workplace. Offers are contingent on successfully passing background screening (including criminal background check, review of consumer and motor vehicle records, and verification of SSN). Employment is at-will and subject to dealership rules and regulations. #indeed #indeedlow

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, General Business, and Education

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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