Service Center Lead - On-Demand Auto Care

Roda; Rockville (MD); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical, dental and vision benefits

Flexible paid time off

401k plan

Discounted car repairs and details

Job summary

An innovative auto service startup in Rockville, MD seeks a Service Manager to oversee operations and enhance customer experience. The role involves team leadership, managing performance metrics, and financial responsibilities. Ideal candidates should have extensive automotive knowledge along with proven management experience. Exceptional customer service skills and an entrepreneurial mindset are essential for success in this fast-paced environment. The position offers competitive compensation and comprehensive benefits.

Qualifications

• 5+ years experience in automotive systems and procedures.
• 3+ years managing a customer-facing team.
• Proven experience managing a P&L statement.
• Ability to forecast and set aggressive targets.

Responsibilities

• Lead and manage the service center operations.
• Hire, train, and develop the service center staff.
• Ensure customer satisfaction through high service standards.
• Manage shop P&L and work to improve KPI metrics.

Skills

Automotive systems knowledge

Team management

Customer service excellence

P&L management

Creative problem solving

Job description

An innovative auto service startup in Rockville, MD seeks a Service Manager to oversee operations and enhance customer experience. The role involves team leadership, managing performance metrics, and financial responsibilities. Ideal candidates should have extensive automotive knowledge along with proven management experience. Exceptional customer service skills and an entrepreneurial mindset are essential for success in this fast-paced environment. The position offers competitive compensation and comprehensive benefits.