Automotive Buying Agent & Lead Conversion Specialist

Younger Mitsubishi; Ballenger Creek (MD); Sur place; USD 42 000 - 68 000; Plein temps

Avantages offerts par ce poste

401k

Health insurance

Employer paid short term disability

Employer paid life insurance

Paid vacation

Résumé du poste

Younger Auto Group is seeking a KBB Buying Agent to promptly respond to sales leads and follow up to drive sales while ensuring customer satisfaction. You will handle customer communications via email and phone according to our high standards.

Responsibilities include managing online and phone ups, acquiring inventory, setting appointments, and reporting issues to the Business Development Manager. This full-time role requires solid communication skills and a professional appearance.

Qualifications

• High school diploma/GED.
• Basic computer skills.
• Excellent communication skills, oral and written.
• Two years’ experience in Customer Service & Sales.
• Dealership Sales experience is a plus.
• Professional personal appearance.
• Must have valid driver license.

Responsabilités

• Receive, analyze, and reply to all incoming internet and phone leads according to scripts.
• Set appointments and discuss prospect with appropriate managers.
• Follow up with managers for outcome of set appointments.
• Update changes in database.
• Complete long term follow-up for internet and phone leads.
• Forward any customer concerns to appropriate Departmental Manager noting all problems and potential problems involving concerns, repairs, customers, & equipment.

Connaissances

Excellent communication skills

Basic computer skills

Two years’ experience in Customer Serv

Formation

High school diploma/GED

Description du poste

Younger Auto Group is seeking a KBB Buying Agent to promptly respond to sales leads and follow up to drive sales while ensuring customer satisfaction. You will handle customer communications via email and phone according to our high standards.

Responsibilities include managing online and phone ups, acquiring inventory, setting appointments, and reporting issues to the Business Development Manager. This full-time role requires solid communication skills and a professional appearance.