Automotive BDC Specialist — High-Volume Leads & Appointments

Group 1 Automotive; Houston (TX); Híbrido; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision, Life, and Dis.

401(k) plan with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Professional work environment

Descripción de la vacante

Group 1 Buick GMC North is growing and seeks a high-energy Sales BDC Agent to be the voice of our sales department. Your goal is to turn inbound inquiries and outbound outreach into scheduled sales appointments, leveraging phone, text, and Internet interactions.

The shift is Monday through Saturday, 11am to 8pm, with Sundays off and one additional weekday off. You will work in a fast-paced environment, hitting KPIs and promoting current specials to drive showroom traffic.

Formación

• Minimum 1 year of BDC experience in automotive sales is preferred.
• Proven ability to manage a high volume of online leads alongside inbound and outbound call activity.
• Experience with eLeads and/or Podium is a big plus!
• Strong phone, text, and email communication skills with the ability to build rapport quickly.

Responsabilidades

• Respond to all online sales leads and inquiries within minutes.
• Convert inbound and outbound calls into scheduled sales appointments and test drives.
• Conduct a high volume of daily outbound touches to keep the sales pipeline full.
• Document customer interactions in CRM and respond to leads via text and webchat promptly.
• Meet or exceed daily KPIs for call volume, appointment set rates, and show rates.
• Promote current sales specials, incentives, and inventory to drive showroom traffic.

Conocimientos

Lead management

Communication

High-volume calls

CRM logging

Herramientas

eLeads

Podium

Descripción del empleo

Group 1 Buick GMC North is growing and seeks a high-energy Sales BDC Agent to be the voice of our sales department. Your goal is to turn inbound inquiries and outbound outreach into scheduled sales appointments, leveraging phone, text, and Internet interactions.

The shift is Monday through Saturday, 11am to 8pm, with Sundays off and one additional weekday off. You will work in a fast-paced environment, hitting KPIs and promoting current specials to drive showroom traffic.