Kelly Blue Book (KBB) Buying Agent

Younger Mitsubishi; Frederick (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

Younger Auto Group is seeking a KBB Buying Agent to respond promptly to sales leads and follow up to maximize dealership sales and customer satisfaction. You will handle customer communications via email and phone, aligning with the dealership’s standards.

Key duties include managing online and phone ups, acquiring used inventory, setting appointments, updating databases, and coordinating with managers to close deals while maintaining a professional appearance and valid driver's license.

Qualifications

• High school diploma or GED required.
• Basic computer skills and internet navigation are essential.
• Excellent oral and written communication skills.
• Minimum of two years in customer service and sales.
• Dealership sales experience is a plus.
• Professional personal appearance and clean driver's license.

Responsibilities

• Handle KBB online and regular phone ups and responses.
• Acquire used inventory for the dealership.
• Answer and review customer inquiries via email, text, chat and phone.
• Call and set appointments for all incoming leads.
• Report issues to the Business Development Manager.
• Receive, analyze, and reply to leads according to scripts.
• Set appointments and discuss prospects with managers.
• Update changes in the database and follow up on outcomes.
• Forward customer concerns to appropriate department managers.

Skills

Excellent communication

Two years customer service

Basic computer skills

Professional appearance

Valid driver license

Education

High school diploma/GED

Job description

TheKBB Buying Agent is responsible for timely responses to sales leads, as well as following up on those leads. By his/her actions, the KBB Buying Agent influences the volume of sales business while playing a key role in insuring customer satisfaction. In this role, you willexecute customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards.

Job Responsibilities:

• Manage all KBB online and regular phone ups.
• Acquires used inventory for dealership
• Answer & review customer inquiries via email, text, chat & phone
• Calls & Sets appointments for all incoming leads
• Report all issues to the Business Development Manager

Essential Duties:

• Receive, analyze, and reply to all incoming internet and phone leads according to scripts
• Set appointments and discuss prospect with appropriate managers
• Follow up with managers for outcome of set appointments
• Update changes in database
• Complete long term follow-up for internet and phone leads
• Forward any customer concerns to appropriate Departmental Manager notating all problems and potential problems involving concerns, repairs, customers, & equipment

Job Requirements:

• High school diploma/GED
• Basic computer skills
• Excellent communication skills, oral and written
• Two years’ experience in Customer Service & Sales
• Dealership Sales experience is a plus
• Professional personal appearance
• Must have valid driver license

Compensation:

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits:

Benefits include competitive compensation packages, career growth opportunities, 401k, health insurance, employer paid short term disability, employer paid life insurance and paid vacation. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About Our Dealership

Welcome to Younger Auto Group! At our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for our clients life needs. We are one of the premier auto groups in the area. From the moment you walk into our showroom, you'll know our commitment to our employees is second to none. Our Dealerships are interested in finding talented individuals that are looking for a rewarding and challenging career in the automotive industry. We have varied career opportunities, ranging from Sales to Service to Management.