Automotive Business Development Representative (BDC)

Global Auto Mall; North Plainfield (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Paid training

Career advancement

Team environment

Health benefits + PTO

Job summary

Global Auto Mall is seeking a motivated Automotive Business Development Representative (BDC) to join our growing team. The BDC will manage inbound and outbound communications, respond to online inquiries, engage with prospective customers, and schedule qualified appointments for the sales team.

This full-time role offers paid training, a supportive work environment, and opportunities for advancement within the dealership. Excellent communication skills and a customer-first mindset are essential.

Qualifications

• Previous experience in customer service, sales, call center, or business development preferred.
• Excellent verbal and written communication skills.
• Strong phone presence and ability to build rapport.
• Comfortable using computers and learning CRM platforms.
• Ability to manage multiple tasks with attention to detail.
• Self-motivated with a positive attitude and strong work ethic.
• Dependable, punctual, and committed to customer service excellence.

Responsibilities

• Respond promptly to internet leads, phone calls, and inquiries.
• Engage with prospects via phone, email, and digital channels.
• Schedule and confirm appointments for the sales team.
• Follow up with previous customers, leads and opportunities to generate sales.
• Provide exceptional customer service throughout the engagement process.
• Accurately update and maintain customer information in the CRM.
• Collaborate with sales consultants and management for a seamless transition.
• Meet individual and team goals for contacts, appointments, and follow-ups.
• Maintain a positive, professional, customer-first approach at all times.

Job description

Automotive Business Development Representative (BDC)

Job Summary

Global Auto Mall is seeking a motivated, professional, and customer-focused Automotive Business Development Representative (BDC) to join our growing team. The BDC Representative plays a key role in the customer experience by managing inbound and outbound communications, responding to online inquiries, engaging with prospective customers, and scheduling qualified appointments for our sales team.

This is an excellent opportunity for an individual with strong communication skills who enjoys building relationships, helping customers, and working in a fast-paced team environment. Previous automotive experience is preferred but not required. We provide comprehensive training and the tools needed to succeed.

Responsibilities

• Respond promptly and professionally to internet leads, phone calls, and customer inquiries

• Engage with prospective customers through phone, email, and digital communication channels

• Schedule and confirm appointments for the sales team

• Follow up with previous customers, leads, and unsold opportunities to generate additional sales opportunities

• Provide exceptional customer service throughout the customer engagement process

• Accurately update and maintain customer information within the CRM system

• Work closely with sales consultants and management to ensure a seamless customer transition

• Achieve individual and team goals related to customer contacts, appointments, and follow-up activities

• Maintain a positive, professional, and customer-first approach at all times

Qualifications

• Previous experience in customer service, sales, call center, or business development is preferred

• Excellent verbal and written communication skills

• Strong phone presence and the ability to build rapport with customers

• Comfortable using computers and learning new software systems, including CRM platforms

• Ability to manage multiple tasks while maintaining attention to detail

• Self-motivated with a positive attitude and strong work ethic

• Dependable, punctual, and committed to providing outstanding customer service

What We Offer

• Competitive hourly pay with performance-based bonuses

• Paid training and ongoing support

• Opportunities for advancement and career growth within the dealership

• A professional, friendly, and team-oriented work environment

• Employee benefits available, including health insurance, paid time off, and other benefits (based on eligibility)

Schedule

• Full-time position

• Weekend availability required