Automotive BDC: Lead Nurturing & Appointments

Global Auto Mall; North Plainfield (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Paid training

Career advancement

Team environment

Health benefits + PTO

Job summary

Global Auto Mall is seeking a motivated Automotive Business Development Representative (BDC) to join our growing team. The BDC will manage inbound and outbound communications, respond to online inquiries, engage with prospective customers, and schedule qualified appointments for the sales team.

This full-time role offers paid training, a supportive work environment, and opportunities for advancement within the dealership. Excellent communication skills and a customer-first mindset are essential.

Qualifications

• Previous experience in customer service, sales, call center, or business development preferred.
• Excellent verbal and written communication skills.
• Strong phone presence and ability to build rapport.
• Comfortable using computers and learning CRM platforms.
• Ability to manage multiple tasks with attention to detail.
• Self-motivated with a positive attitude and strong work ethic.
• Dependable, punctual, and committed to customer service excellence.

Responsibilities

• Respond promptly to internet leads, phone calls, and inquiries.
• Engage with prospects via phone, email, and digital channels.
• Schedule and confirm appointments for the sales team.
• Follow up with previous customers, leads and opportunities to generate sales.
• Provide exceptional customer service throughout the engagement process.
• Accurately update and maintain customer information in the CRM.
• Collaborate with sales consultants and management for a seamless transition.
• Meet individual and team goals for contacts, appointments, and follow-ups.
• Maintain a positive, professional, customer-first approach at all times.

Job description

Global Auto Mall is seeking a motivated Automotive Business Development Representative (BDC) to join our growing team. The BDC will manage inbound and outbound communications, respond to online inquiries, engage with prospective customers, and schedule qualified appointments for the sales team.

This full-time role offers paid training, a supportive work environment, and opportunities for advancement within the dealership. Excellent communication skills and a customer-first mindset are essential.