Automotive Business Development Representative

McGrath Acura of Libertyville; Libertyville (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Paid training

Career growth

Team environment

Job summary

McGrath Acura of Libertyville is seeking a proactive Business Development Representative to be the first point of contact for customers. You will generate appointments for the sales and service teams, respond to inquiries, and maintain CRM records to help maximize show rates and conversions.

The role emphasizes strong communication, a client-first attitude, and the ability to thrive in a fast-paced, team-driven environment with structured training and clear growth paths.

Qualifications

• Experience in customer service or call center settings is a plus.
• Ability to work in a goal-driven environment with a coaching mindset.
• Basic computer/CRM aptitude is expected.

Responsibilities

• Respond to inbound leads via phone, internet, or text promptly and professionally.
• Make outbound calls to follow up with prospects and previous customers.
• Set, confirm, and manage appointments for Sales and Service teams.
• Maintain accurate CRM notes and customer records.
• Follow established processes to maximize show rates and conversions.
• Deliver a high-quality, positive customer experience on every interaction.

Skills

Strong communication

Phone presence

Customer service/sales experience

Fast-paced environment

CRM basics

Job description

Business Development Representative (BDR) – Automotive Location: McGrath Acura of LibertyvilleJob Type: Full-Time

About Us

At McGrath Acura of Libertyville, we pride ourselves on delivering a premium customer experience that matches the Acura brand. Our dealership is fast-paced, team-oriented, and focused on driving results while maintaining top-tier customer satisfaction.

Position Overview

We are looking for motivated, energetic individuals to join our Business Development Center. As a BDR, you will be the first point of contact for our customers—responsible for generating appointments and creating opportunities for our sales and service teams.

Key Responsibilities

• Respond to inbound leads (phone, internet, text) quickly and professionally
• Make outbound calls to follow up with prospects and prior customers
• Set, confirm, and manage appointments for Sales and Service
• Maintain accurate CRM notes and customer records
• Follow proven processes to maximize show rates and conversions
• Deliver a high-quality, positive customer experience on every interaction

What We’re Looking For

• Strong communication skills and phone presence
• Customer service, call center, or sales experience preferred
• Ability to work in a fast-paced, goal-driven environment
• Coachable, competitive, and team-oriented mindset
• Basic computer/CRM skills

What We Offer

• Competitive hourly pay + aggressive bonus structure
• Paid training with clear processes and support
• Career growth opportunities within the McGrath Automotive Group
• High-energy, team-focused work environment