Automotive Business Development Representative

Mckinnon-Nissan; Hoover (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Direct Deposit

Sundays off

Paid vacation

Paid instructor-led training

Ongoing training

Promote from within

Excellent work environment

Great team culture

Family owned and operated

Job summary

McKinnon Nissan is seeking a motivated BDC/customer service professional to engage customers by phone, email and online chat, answer questions and schedule dealership visits. The role emphasizes excellent communication, teamwork and a positive, competitive atmosphere within a family-owned dealership.

You will handle scheduling, follow-ups and data entry, helping customers with solutions and maintaining accurate records. This position offers growth opportunities and a friendly work environment.

Qualifications

• Must have previous role in BDC or strong customer service experience in retail
• Strong communication skills (verbal and written)
• Comfortable with technology and computers

Responsibilities

• Interact with customers via phone, email and chat to answer questions and schedule visits
• Provide excellent customer service and clear communication
• Log customer comments in the system
• Schedule follow-ups if no appointment is made
• Use scripts to schedule appointments and confirm them
• Post appointments to the appointment board and update records
• Reschedule no-show appointments and follow up on outcomes
• Coordinate with departments to confirm appointment outcomes
• Schedule future contact as needed
• Maintain accurate customer data in the database
• Aim to meet or exceed monthly goals

Skills

Strong communication

Customer service

Call center experience

Teamwork

Job description

We are your local, family-owned Nissan and Toyota dealership! Proudly serving our area for over 50 years. Since opening our doors in 1964, we have strived to exceptionally serve our community and our staff. We've held true to our values while servicing our community and pursuing continuous growth. We strongly believe in continuous improvement for our employees. We've been continuing to grow, while holding true to our values of professionalism, positivity, teamwork and honesty! We strive to make our employees happy, resulting in long-term employee retention! We have employees that have been here 10+ years. We would like to add you to our great team!

At McKinnon Nissan and Toyota, we strongly believe in growth opportunities for our employees and therefore offer ongoing training and strive to promote from within!

We Offer:

• Competitive Pay
• Health, Dental, Vision & Life Insurance
• 401K
• Direct Deposit
• Sundays off
• Paid vacation
• Paid instructor-led training
• Ongoing training
• Promote from within
• Excellent work environment
• Great team culture
• Family owned and operated

Responsibilities:

• Interacting with customers via phone, emailand online chat to answer questions and schedule them to visit our dealership.
• Excellent customer service and communication skills, giving advice and providing real solutions.
• Log all customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact customers using scripts to schedule appointments.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Contact and reschedule no-show customer appointments.
• Follow up withDepartment to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Update customer changes in database.
• Ability to meet or exceed monthly goals.

Requirements:

• Must have previous role in BDC based on strong customer or retail customer service experience at a call center
• Strong communication skills (both verbal and written)
• Active interest in working in a fun, competitive environment based on teamwork and camaraderie
• Experience and comfortable working with technology (computers, mobile phones, video)
• Valid driver’s license required as well as clean driving record
• Professional appearance and work ethic
• Outstanding organizational and multi-tasking skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.