Automotive Business Development Representative

Mckinnon-Nissan; Clanton (AL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental, Vision & Life Insurance

401K

Direct Deposit

Sundays off

Paid vacation

Paid instructor-led training

Ongoing training

Promote from within

Excellent work environment

Great team culture

Family owned and operated

Job summary

McKinnon Nissan and Toyota is seeking a motivated BDC/customer service representative to handle customer inquiries by phone, email and chat. You will schedule visits, assist customers with information, and log interactions to support the sales team.

The role emphasizes excellent communication, a friendly team environment, and a drive to achieve monthly goals in a family-owned dealership setting.

Qualifications

• Must have strong communication skills and customer service experience.
• Experience in a call center or retail environment preferred.
• Comfortable working with technology including computers and mobile devices.

Responsibilities

• Interact with customers via phone, email, and online chat to answer questions and schedule visits.
• Provide excellent customer service and assist with solutions.
• Log customer interactions and follow up as needed.
• Schedule and confirm appointments and update the appointment board.

Skills

Excellent communication

Strong customer service

Teamwork

Tech-savvy

Professional appearance

Education

High school diploma or GED

Tools

CRM software

Microsoft Office

Job description

We are your local, family-owned Nissan and Toyota dealership! Proudly serving our area for over 50 years. Since opening our doors in 1964, we have strived to exceptionally serve our community and our staff. We've held true to our values while servicing our community and pursuing continuous growth. We strongly believe in continuous improvement for our employees. We've been continuing to grow, while holding true to our values of professionalism, positivity, teamwork and honesty! We strive to make our employees happy, resulting in long-term employee retention! We have employees that have been here 10+ years. We would like to add you to our great team!

At McKinnon Nissan and Toyota, we strongly believe in growth opportunities for our employees and therefore offer ongoing training and strive to promote from within!

We Offer:

• Competitive Pay
• Health, Dental, Vision & Life Insurance
• 401K
• Direct Deposit
• Sundays off
• Paid vacation
• Paid instructor-led training
• Ongoing training
• Promote from within
• Excellent work environment
• Great team culture
• Family owned and operated

Responsibilities:

• Interacting with customers via phone, emailand online chat to answer questions and schedule them to visit our dealership.
• Excellent customer service and communication skills, giving advice and providing real solutions.
• Log all customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact customers using scripts to schedule appointments.
• Confirm scheduled appointments.
• Post scheduled appointments on appointment board in BDC.
• Contact and reschedule no-show customer appointments.
• Follow up withDepartment to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Update customer changes in database.
• Ability to meet or exceed monthly goals.

Requirements:

• Must have previous role in BDC based on strong customer or retail customer service experience at a call center
• Strong communication skills (both verbal and written)
• Active interest in working in a fun, competitive environment based on teamwork and camaraderie
• Experience and comfortable working with technology (computers, mobile phones, video)
• Valid driver’s license required as well as clean driving record
• Professional appearance and work ethic
• Outstanding organizational and multi-tasking skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.