Business Development Coordinator (BDC)

Ancira Auto Group; San Antonio (TX); On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Disability Insurance

Life Insurance

Mental Health Care

Paid Time Off

Paid Holidays

401k Match

Employee Discounts

Employee Assistance

Job summary

Ancira Auto Group is seeking a confident, motivated Sales BDC Representative for Ancira South Park Nissan. You will be the first contact with prospective buyers, building trust with timely, professional communication and showcasing inventory using video messaging.

The role is technology-driven, requiring comfort on camera and effective use of digital tools to engage customers and schedule appointments with the Sales Team. This is an entry-to-expert level opportunity with strong growth potential.

Qualifications

• Prior experience in a BDC, call center, or customer service role (automotive experience helpful)
• Comfortable appearing on camera and using video communication tools (e.g., Snapcell, Covideo, or similar)
• Strong written and verbal communication skills
• Professional phone etiquette and presentation
• Strong organizational skills with attention to detail
• Proficiency with CRM systems and digital communication platforms
• Self-motivated and goal-oriented mindset
• High school diploma or equivalent required; additional education or training preferred

Responsibilities

• Respond promptly and professionally to inbound internet leads, phone calls, texts, and email inquiries
• Record and send personalized video messages to introduce yourself, answer questions, and showcase inventory that best suits the customer's interests/needs
• Set and confirm customer appointments with the Sales Team
• Follow up with unsold showroom traffic, internet leads, and phone prospects
• Maintain consistent communication throughout the customer buying journey
• Accurately log all customer interactions, notes, and appointment statuses in the CRM
• Collaborate closely with Sales Managers and Product Specialists to ensure a seamless experience
• Meet or exceed daily and monthly lead response, appointment, and follow-up goals

Job description

About Us

Ancira Auto Group is a family-owned automotive dealer group known for our commitment to excellence, integrity, and customer service - and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment.

Job Description

Ancira South Park Nissan is seeking a confident, motivated, and customer-focused Sales BDC Representative to join our team. In this role, you will serve as the first point of contact for many prospective buyers and play a key role in building trust through timely, professional communication.

The ideal candidate is tech-savvy, comfortable appearing on camera, and excited to represent the Nissan brands as well as Pre-Owned Inventory using modern digital tools including personalized video messaging.

Schedule: Alternating 8-8 M-F with 1 day off during the week; Fixed lunchtime; Closed Sundays. Must Work Saturdays.

Expect Entry Level $40,000 to Expert Level $100,000 Per Year Compensation

Our pay plan rewards your Prompt, Excellent Customer Interactions!

Benefits

• Health, Dental & Vision Insurance


• Disability Insurance, Life Insurance, and Mental Health Care


• Paid Time Off


• Paid Holidays


• 401k with Employer Match


• Employee Discounts


• Employee Assistance Program

Key Responsibilities

• Respond promptly and professionally to inbound internet leads, phone calls, texts, and email inquiries


• Record and send personalized video messages to introduce yourself, answer questions, and showcase inventory that best suits the customer's interests/needs


• Set and confirm customer appointments with the Sales Team


• Follow up with unsold showroom traffic, internet leads, and phone prospects


• Maintain consistent communication throughout the customer buying journey


• Accurately log all customer interactions, notes, and appointment statuses in the CRM


• Collaborate closely with Sales Managers and Product Specialists to ensure a seamless experience


• Meet or exceed daily and monthly lead response, appointment, and follow-up goals

Qualifications

• Prior experience in a BDC, call center, or customer service role (automotive experience helpful)


• Comfortable appearing on camera and using video communication tools (e.g., Snapcell, Covideo, or similar)


• Strong written and verbal communication skills


• Professional phone etiquette and presentation


• Strong organizational skills with attention to detail


• Proficiency with CRM systems and digital communication platforms


• Self-motivated and goal-oriented mindset


• High school diploma or equivalent required; additional education or training preferred

Why Work With Us

• Represent top-tier vehicles known for quality, luxury, and innovation


• Competitive base pay plus bonus opportunities


• Comprehensive benefits package


• Paid training and career development support


• Positive, team-oriented environment with strong leadership

We are a high-volume dealership committed to customer satisfaction and integrity. If you believe in excellence, enjoy working with people, and want to be part of a winning automotive team.

EOE