BDC Representative

Toms River Volkswagen; New Jersey; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Bonuses

Career growth

Employee discounts

Paid time off

Benefits

Job summary

Toms River Volkswagen in New Jersey is seeking a friendly and motivated BDC Representative to be the first point of contact for customers. You’ll respond to inquiries, schedule appointments, and route qualified leads to the sales team, delivering excellent service over phone, text, and email.

This on-site role includes paid training, performance bonuses, and opportunities for growth within the dealership. Strong communication, organization, and CRM skills help you thrive in a fast-paced auto

Qualifications

• Excellent communication and customer service skills.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking abilities.
• Basic computer skills and ability to learn CRM software.
• Previous BDC, call center, customer service, or automotive experience is a plus—but we’re willing to train the right person.
• Reliable, self-motivated, and team-oriented.

Responsibilities

• Respond promptly to internet leads, phone calls, text messages, and emails.
• Schedule and confirm appointments for the sales department.
• Follow up with prospective customers to maintain engagement.
• Maintain accurate customer records in the CRM.
• Work closely with the sales team to maximize appointment show rates.
• Deliver exceptional customer service with every interaction.
• Meet daily, weekly, and monthly performance goals.

Skills

Excellent communication

Customer service

Organization

CRM software

Team-oriented

Self-motivated

Tools

CRM software

Job description

Job Description

BDC Representative – Automotive Sales

Join Our Winning Team!

Are you outgoing, motivated, and great on the phone? Do you enjoy helping people and thrive in a fast-paced environment? If so, we’d love to meet you!

We are looking for an energetic Business Development Center (BDC) Representative to join our growing dealership team. In this role, you’ll be the first point of contact for customers, helping them schedule appointments, answer questions, and connect them with our sales team.

Responsibilities:

• Respond promptly to internet leads, phone calls, text messages, and emails.
• Schedule and confirm appointments for the sales department.
• Follow up with prospective customers to maintain engagement.
• Maintain accurate customer records in the CRM.
• Work closely with the sales team to maximize appointment show rates.
• Deliver exceptional customer service with every interaction.
• Meet daily, weekly, and monthly performance goals.

Qualifications:

• Excellent communication and customer service skills.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking abilities.
• Basic computer skills and ability to learn CRM software.
• Previous BDC, call center, customer service, or automotive experience is a plus—but we’re willing to train the right person.
• Reliable, self-motivated, and team-oriented.

What We Offer:

• Competitive hourly pay plus performance bonuses.
• Paid training.
• Opportunities for career growth and advancement.
• Supportive team environment.
• Employee discounts.
• Paid time off and available benefits.

If you’re passionate about helping customers and want to build a rewarding career in the automotive industry,

Your next opportunity starts here—we’re excited to meet you!