Automotive BDC Representative

Vantage Auto; Moonachie (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Vantage Auto in Moonachie, NJ is seeking a motivated BDC Coordinator to handle inbound internet and phone inquiries, pursue new customer leads, and work with managers to provide accurate information on customer requirements. You will contact present customers by phone, text, and email to boost loyalty, set appointments for test drives, and support dealership campaigns.

Strong communication in English and Spanish is preferred; a high school diploma with automotive BDC experience is expected.

Qualifications

• Bilingual English and Spanish preferred, strong communication.
• Solid knowledge of all makes/models.
• Proficient with phones and computers.
• Highly organized and independent.
• Team-oriented.
• Two years BDC experience in automotive.

Responsibilities

• Manage and contact all incoming internet and phone inquiries and proactively pursue additional customer leads.
• Contact present customers via phone, texting and email to maintain and improve customer loyalty.
• Work in close partnership with managers to provide qualified answers to leads and detailed information on customer requirements.
• Establish relationships and set appointments for customers to visit the dealerships for test drives and sales presentations.
• Assist with special service projects / campaigns.
• Contribute to the overall success of the dealership by working with all customers, teams and departments.
• Performs other related duties as assigned.

Skills

Bilingual English/Spanish

Automotive knowledge

Tech-savvy

Highly organized

Independent worker

Team player

Education

High school diploma or equivalent

Job description

• Manage and contact all incoming internet and phone inquiries and proactively pursue additional customer leads
• Contact present customers via phone, texting and email to maintain and improve customer loyalty.
• Work in close partnership with managers to provide qualified answers to leads and detailed information on customer requirements.
• Establish relationships and set appointments for customers to visit the dealerships for test drives and sales presentations.
• Assist with special service projects / campaigns.
• Contribute to the overall success of the dealership by working with all customers, teams and departments
• Performs other related duties as assigned.

Description

• Manage and contact all incoming internet and phone inquiries and proactively pursue additional customer leads
• Contact present customers via phone, texting and email to maintain and improve customer loyalty.
• Work in close partnership with managers to provide qualified answers to leads and detailed information on customer requirements.
• Establish relationships and set appointments for customers to visit the dealerships for test drives and sales presentations.
• Assist with special service projects / campaigns.
• Contribute to the overall success of the dealership by working with all customers, teams and departments
• Performs other related duties as assigned.

Requirements

Required Skills & Abilities:

• Strongly Preferred: Bilingual (English & Spanish)
• Must have general knowledge of all makes and models as we handle everything, including many high line units
• Must be good with technology (phones, computer, etc.)
• Must be highly organized
• Must be able to work independently
• Team player

Education & Experience

• High school diploma or equivalent.
• Must have at least two years of BDC experience in the automotive space