Automotive Body Shop CSR & Insurance Liaison

Executive Honda; Wallingford (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Monthly/annual benefits

Paid Holidays & PTO

Health, dental and vision benefits

Paid Life Insurance

401K with company match

Employee discounts on services

Continuous training

Career advancement opportunities

Job summary

Executive Honda in Wallingford, CT is seeking an Automotive Body Shop Advisor CSR to join one of Connecticuts fastest growing dealer groups. You will greet customers, assess vehicle damage, explain repair needs, and coordinate insurance-related appointments and repairs.

You will manage estimates, schedule repairs, and communicate with customers and insurers to ensure smooth processing. Benefits include health, dental, and vision coverage, 401(k) with match, and ongoing training.

Qualifications

• Experience in collision repair preferred but not mandatory.
• Ability to process insurance claims and coordinate with insurers.
• Familiarity with repair estimating and billing software (CCC One, CDK).
• Strong scheduling and workflow management abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet customers, complete check-ins, review vehicle damage, and explain repair needs and processes.
• Provide consistent status updates, review completed repairs for satisfaction and answer general customer questions.
• Guide customers on required documentation for insurance-related appointments.
• Schedule estimate and repair appointments and assist in setting up insurance-related repair visits.
• Identify basic exterior vehicle panels, take photos, and help prepare light visual estimates.
• Coordinate estimate approvals and review/adjust insurance locked estimates within the system.
• Communicate with insurance adjusters to arrange or extend rental vehicles.
• Send necessary documentation for supplemental payments and request issued supplements from insurance providers.

Skills

Insurance claim processing

Repair estimating/billing software

Scheduling & workflow management

Communication and problem solving

Multitask

Math - add/subtract/percentages

Organized

Team collaboration

Tools

CCC One

CDK

Job description

Executive Honda in Wallingford, CT is seeking an Automotive Body Shop Advisor CSR to join one of Connecticuts fastest growing dealer groups. You will greet customers, assess vehicle damage, explain repair needs, and coordinate insurance-related appointments and repairs.

You will manage estimates, schedule repairs, and communicate with customers and insurers to ensure smooth processing. Benefits include health, dental, and vision coverage, 401(k) with match, and ongoing training.