Automotive Body Shop Customer Service Representative

Executive Honda; Wallingford (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Monthly/annual benefits

Paid Holidays & PTO

Health, dental and vision benefits

Paid Life Insurance

401K with company match

Employee discounts on services

Continuous training

Career advancement opportunities

Job summary

Executive Honda in Wallingford, CT is seeking an Automotive Body Shop Advisor CSR to join one of Connecticuts fastest growing dealer groups. You will greet customers, assess vehicle damage, explain repair needs, and coordinate insurance-related appointments and repairs.

You will manage estimates, schedule repairs, and communicate with customers and insurers to ensure smooth processing. Benefits include health, dental, and vision coverage, 401(k) with match, and ongoing training.

Qualifications

• Experience in collision repair preferred but not mandatory.
• Ability to process insurance claims and coordinate with insurers.
• Familiarity with repair estimating and billing software (CCC One, CDK).
• Strong scheduling and workflow management abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet customers, complete check-ins, review vehicle damage, and explain repair needs and processes.
• Provide consistent status updates, review completed repairs for satisfaction and answer general customer questions.
• Guide customers on required documentation for insurance-related appointments.
• Schedule estimate and repair appointments and assist in setting up insurance-related repair visits.
• Identify basic exterior vehicle panels, take photos, and help prepare light visual estimates.
• Coordinate estimate approvals and review/adjust insurance locked estimates within the system.
• Communicate with insurance adjusters to arrange or extend rental vehicles.
• Send necessary documentation for supplemental payments and request issued supplements from insurance providers.

Skills

Insurance claim processing

Repair estimating/billing software

Scheduling & workflow management

Communication and problem solving

Multitask

Math - add/subtract/percentages

Organized

Team collaboration

Tools

CCC One

CDK

Job description

Executive Honda

Automotive Body Shop Advisor CSR

Are you ready to be part of one of Connecticuts fastest growing and most respected automotive groups? At Executive Auto Group, were not just expanding, were setting the standard for excellence in the industry. As one of the states largest and most successful dealership networks, we are committed to delivering exceptional service to our customers and that starts with investing in our most valuable asset: our people. We offer a dynamic work environment, outstanding benefits, and a culture built on respect, growth, and opportunity. If youre inspired by innovation, driven by success, and eager to work alongside talented, forward-thinking professionals, your future starts here.

What we offer:

• Pay Range; $18.00-$22.00 per hour
• Paid Holidays & PTO to maintain a healthy work-life balance.
• Comprehensive health, dental, and vision benefits.
• Paid Life Insurance for peace of mind.
• 401K with a company match for your financial security.
• Employee discounts on automotive products and services.
• Continuous training to keep your skills sharp.
• Opportunities for career advancement in our expanding operation.

What youll do:

• Greet customers, complete check-ins, review vehicle damage, and explain repair needs and processes.
• Provide consistent status updates, review completed repairs for satisfaction and answer general customer questions.
• Guide customers on required documentation for insurance-related appointments.
• Schedule estimate and repair appointments and assist in setting up insurance related repair visits.
• Identify basic exterior vehicle panels, take photos, and help prepare light visual estimates.
• Coordinate estimate approvals and review/adjust insurance locked estimates within the system.
• Communicate with insurance adjusters to arrange or extend rental vehicles.
• Send necessary documentation for supplemental payments and request issued supplements from insurance providers.

Keys to success:

• Organized
• Work in a team environment
• Collision repair preferred but not mandatory
• Insurance claim processing
• Repair estimating/billing software (ccc one & cdk)
• Scheduling & workflow management
• Communication and problem solving
• Multitask and complete daily objectives
• Math- add/ subtract/ percentages

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.