Automotive Body Shop Customer Service Representative

Executive Auto Group; Wallingford (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Holidays & PTO

Health/Dental/Vision

Life Insurance

401K with match

Employee discounts

Continuous training

Career advancement

Job summary

Executive Honda in Connecticut is hiring an Automotive Body Shop Advisor CSR. You will greet customers, review vehicle damage, explain repair needs, and manage insurance-related paperwork and appointments.

The role emphasizes accuracy, communication, and coordinated collaboration with adjusters and repair teams. You will handle photos, light estimates, and maintain updates on repairs, while ensuring customer satisfaction and efficient processing of insurance-related steps.

Qualifications

• Organized and able to manage multiple tasks.
• Team player with strong communication.
• Collision repair experience preferred but not required.
• Experience with insurance claim processing.
• Familiarity with repair estimating/billing software (CCC ONE and CDK).
• Scheduling and workflow management skills.
• Strong math and problem-solving abilities.

Responsibilities

• Greet customers, complete check-ins, review vehicle damage, and explain repair needs and processes.
• Provide consistent status updates, review completed repairs for satisfaction and answer general customer questions.
• Guide customers on required documentation for insurance-related appointments.
• Schedule estimate and repair appointments and assist in setting up insurance related repair visits.
• Identify basic exterior vehicle panels, take photos, and help prepare light visual estimates.
• Coordinate estimate approvals and review/adjust insurance locked estimates within the system.
• Communicate with insurance adjusters to arrange or extend rental vehicles.
• Send necessary documentation for supplemental payments and request issued supplements from insurance providers.

Skills

Organized

Teamwork

Collision repair

Insurance claim processing

Estimating software CCC ONE

Estimating software CDK

Scheduling

Communication

Multitasking

Math skills

Tools

CCC ONE

CDK

Job description

Executive Honda

Automotive Body Shop Advisor CSR

Are you ready to be part of one of Connecticut’s fastest growing and most respected automotive groups? At Executive Auto Group, we’re not just expanding, we’re setting the standard for excellence in the industry. As one of the state’s largest and most successful dealership networks, we are committed to delivering exceptional service to our customers and that starts with investing in our most valuable asset: our people. We offer a dynamic work environment, outstanding benefits, and a culture built on respect, growth, and opportunity. If you’re inspired by innovation, driven by success, and eager to work alongside talented, forward-thinking professionals, your future starts here.

What we offer:

• Pay Range; $18.00-$22.00 per hour
• Paid Holidays & PTO to maintain a healthy work-life balance.
• Comprehensive health, dental, and vision benefits.
• Paid Life Insurance for peace of mind.
• 401K with a company match for your financial security.
• Employee discounts on automotive products and services.
• Continuous training to keep your skills sharp.
• Opportunities for career advancement in our expanding operation.

What you’ll do:

• Greet customers, complete check-ins, review vehicle damage, and explain repair needs and processes.
• Provide consistent status updates, review completed repairs for satisfaction and answer general customer questions.
• Guide customers on required documentation for insurance-related appointments.
• Schedule estimate and repair appointments and assist in setting up insurance related repair visits.
• Identify basic exterior vehicle panels, take photos, and help prepare light visual estimates.
• Coordinate estimate approvals and review/adjust insurance locked estimates within the system.
• Communicate with insurance adjusters to arrange or extend rental vehicles.
• Send necessary documentation for supplemental payments and request issued supplements from insurance providers.

Keys to success:

• Organized
• Work in a team environment
• Collision repair preferred but not mandatory
• Insurance claim processing
• Repair estimating/billing software (ccc one & cdk)
• Scheduling & workflow management
• Communication and problem solving
• Multitask and complete daily objectives
• Math- add/ subtract/ percentages

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.