Auto Body Damage Estimator & Customer Advocate

Crowley Kia; Bristol (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Training and certificationOpportuniti

Job summary

Crowley Auto Body in Bristol, CT seeks a Licensed Auto Body Damage Appraiser / Customer Service Representative to join our collision center team. You will be the primary link between customers, technicians, and insurers, creating precise repair estimates and guiding clients through the claims process.

The ideal candidate has strong communication, empathy, and technical knowledge of collision repair, with proficiency in CCC ONE, Alldata, and I-CAR.

Qualifications

• Must hold a valid Connecticut MVPD Appraiser License.
• Experience with collision estimating platforms and insurance liaison work preferred.
• Strong verbal and written communication with conflict-resolution skills.

Responsibilities

• Greet customers and provide regular repair status updates while guiding them through the claims workflow.
• Conduct physical and visual inspections to document necessary repairs for estimates.
• Write precise repair estimates using CCC ONE aligned with shop metrics and insurance guidelines.
• Negotiate repair plans with insurance adjusters to secure approvals.
• Coordinate with foreman and parts coordinators to meet timelines and throughput.

Skills

Communication skills

Customer service

Empathy

Negotiation with insurers

Insurance claims workflow

Education

High School Diploma/GED

Tools

CCC ONE

Alldata

I-CAR

Job description

Crowley Auto Body in Bristol, CT seeks a Licensed Auto Body Damage Appraiser / Customer Service Representative to join our collision center team. You will be the primary link between customers, technicians, and insurers, creating precise repair estimates and guiding clients through the claims process.

The ideal candidate has strong communication, empathy, and technical knowledge of collision repair, with proficiency in CCC ONE, Alldata, and I-CAR.