East Hartford Collision Center Appraiser

Hoffman Auto Group; East Hartford (CT); On-site; USD 58,000 - 72,000; Full time

Job summary

Hoffman Auto Group is seeking a detail-oriented body shop estimator who writes accurate damage estimates, negotiates with customers and insurance adjusters, and handles related accounting tasks. The role involves documenting work in CCC1 and DealerTrack, coordinating with rental services, and ensuring timely approvals from insurers.

The ideal candidate has an Appraiser’s license, a high school diploma, and 1–2 years of customer-facing experience, with strong communication and adaptability to

Qualifications

• Requires Appraiser’s license and a high school diploma.
• 1-2 years’ experience in a customer service oriented environment preferred.
• Ability to adapt to change with a customer-centric mindset.
• Effective oral and written communication; strong interpersonal skills.

Responsibilities

• Greet customers and provide fair estimates of labor and parts.
• Coordinate with DRP programs and follow SOPs.
• Schedule rentals and shuttle service arrangements for customers.
• Document daily in CCC1 and DealerTrack.
• Communicate with customers, insurance adjusters, and technicians throughout the repair process.
• Prepare supplements and obtain insurance approvals in a timely manner.
• Assist with final billing and accounts receivable follow-up.

Skills

Customer service

Communication

Adaptability

Team player

Education

High School Diploma

Appraiser’s license

Tools

CCC1

DealerTrack

Job description

Job Details

Job Location: East Hartford , CT 06108

Salary Range: $58,000.00 - $72,000.00 Base+Commission/month

Role Purpose

Responsible for writing body shop damage estimates, negotiating with customers/insurance adjusters, and all related accounting functions, while performing other income-related activities in the absence of the body shop manager.

Leadership

This position does not lead others

Core Accountabilities

• Greet customers promptly and give fair estimates on cost and time required for bodywork. Break down estimates into labor and parts before job is started.
• Follow standard operating procedures with DRP programs.
• Schedule appointments and transportation for customers with rental agency and/or Hoffman shuttle service.
• Document daily in CCC1 & DealerTrack.
• Communicate effectively with customer/insurance/technician throughout the repair process. Prepare supplements and obtain insurance company approval in a timely fashion.
• Revise and approve time allowances for each job.
• Follow-up on parts department orders to ensure parts availability. Keep track of returned parts, credits, etc.
• Answer phone calls, set up appointments, and take messages as necessary.
• Monitor quality control throughout the repair process.
• Follow all policies and procedures as designated by the Hoffman Auto Group Privacy Act policy.
• Prepare final billing for completed repair orders. Perform cashiering duties, along with accounts receivable follow up. Maintain accounts receivables below sixty (60) days.
• Meet training requirements.

Qualifications

• Appraiser’s license required
• High School Diploma
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.