Automotive BDC Representative

Nissan of Florence; Warner Robins (GA); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid vacation / PTO

5 day work week

Medical, Dental and Vision

401k + Match

Life Insurance

Short & Long Term Disability

Employee Vehicle Purchase Program

Long Term Job Security

Job summary

Five Star Chevrolet is seeking a Business Development Center Representative to manage customer inquiries from our website and return emails/voicemails. You will set appointments, qualify needs, and guide customers toward the appropriate sales consultant to complete the sales process.

The role involves following up with existing customers to ensure satisfaction, generating referrals, and collaborating with the Internet Team to optimize processes and meet sales objectives.

Qualifications

• Excellent communication via email/text/phone.
• Follows the prescribed process.
• Detail oriented.
• Self-motivated and success driven.
• Team player.
• College degree preferred.
• Experience in automotive sales or BDC preferred.

Responsibilities

• Follow up with customers indicating purchasing interest through our website.
• Follow up with prospective customers and return email/voicemail.
• Support online customers by setting appointments.
• Spend time with customers to determine their needs and discuss vehicle options.
• Assign customers to a Full Time Sales Consultant to complete the sales process.
• Follow up with existing customers to confirm satisfaction and generate leads and referrals.
• Work with Internet Team to maintain processes and achieve sales objectives.
• Assist customers and guide them through the sales process without being a sales position.

Skills

Communication

Process adherence

Self-motivation

Team player

Leadership

Lead management

Education

College degree

Job description

Five Star Chevrolet is Hiring a Business Development Center Representative

Responsibilities Include:

• Follow up with customers indicating purchasing interest through our website.


• Follow up with prospective customers and return email / voicemail.


• Support online customers by setting appointments.


• Spend time with customers to determine their needs and discusses vehicle options.


• Assign Customers to a Full Time Sales Consultant to complete the sales process


• Follow up with existing customers to confirm their satisfaction and generate leads and ask for referrals for future business.


• Work with Internet Team to maintain processes and achieve sales objectives


• This is not a Sales Position but you will be involved in speaking with customers and helping to assign them to the sales department as well as answering questions and guiding them in the sales process

Job Requirements

• Excellent communication skills (email/text/phone)


• Follows the prescribed process


• Detail oriented


• Self-motivated and success driven


• Team player


• College degree preferred


• Ability to manage a team


• 3 years Automotive Sales or BDC Experience is Preferred.


• Ability to manage a large volume of leads

Our Benefits Include:

• Paid vacation/ PTO - Begin earning up to 10 Days PTO in Year One


• 5 day work week


• Medical, Dental and Vision


• 401k + Match program


• Life Insurance


• Short & Long Term Disability Insurance


• Employee Vehicle Purchase Program


• Long Term Job Security

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.