Automotive BDC Specialist - Lead Generation & Appointments

National Automotive Training Academy; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

National Automotive Training Academy is seeking a BDC Representative to join our dealership's sales team. You will coordinate all incoming requests via telephone or online, search for potential leads, book showroom appointments, and act as the first contact for customers.

The ideal candidate will bring marketing and sales savvy, professionalism, and a passion for excellent customer service.

Qualifications

• Degree in business, marketing, or a related field.
• Proven experience in sales.
• Strong written and verbal communication skills.
• Highly organized, with the ability to learn quickly.
• Proficient with Microsoft Office software and the internet.

Responsibilities

• Answering incoming phone calls and online inquiries.
• Logging customer details and comments in our system.
• Scheduling appointments and following up with any "no show" customers.
• Maintaining thorough, up-to-date knowledge of our products.
• Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect.
• Adhering to all company policies and procedures.
• Maintaining contact with customers to ensure they are happy with our service.
• Ensuring potential customers are aware of any promotions.
• Assisting with various other tasks at the dealership.

Skills

Sales experience

Written communication

Verbal communication

Organization

Education

Degree in business or marketing

Tools

Microsoft Office

Job description

National Automotive Training Academy is seeking a BDC Representative to join our dealership's sales team. You will coordinate all incoming requests via telephone or online, search for potential leads, book showroom appointments, and act as the first contact for customers.

The ideal candidate will bring marketing and sales savvy, professionalism, and a passion for excellent customer service.