Automotive BDC Specialist - Lead Gen & Appointments

BMW-Grou; Honolulu (HI); Vor Ort; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

BMW-Grou is seeking a BDC Representative in Honolulu, Hawaii to manage inbound and outbound communications, generate leads, schedule appointments, and nurture customer relationships to maximize sales opportunities.

This role requires strong organizational skills, excellent communication, and proficiency with CRM systems to support the sales and service teams in delivering exceptional customer experiences.

Qualifikationen

• High school diploma or equivalent required.
• Experience in customer service, sales support or a related role.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency with basic computer applications and CRM systems.

Aufgaben

• Respond promptly to inbound inquiries via phone, email, and other channels.
• Initiate outbound calls to schedule appointments and follow up on leads.
• Maintain accurate records of interactions and follow-ups in CRM.
• Collaborate with sales and service teams to ensure seamless customer experience.
• Track key metrics such as lead conversion and appointment setting.

Kenntnisse

Customer service experience

Sales support

Verbal and written communication

Task prioritization

CRM software & MS Office

Ausbildung

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Jobbeschreibung

BMW-Grou is seeking a BDC Representative in Honolulu, Hawaii to manage inbound and outbound communications, generate leads, schedule appointments, and nurture customer relationships to maximize sales opportunities.

This role requires strong organizational skills, excellent communication, and proficiency with CRM systems to support the sales and service teams in delivering exceptional customer experiences.