Automotive BDC Specialist — Fast-Paced Career Growth

Krause Family Ford; Alpharetta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free health insurance option available

401(k) with company match

HSA company contributions

Dental & vision insurance available

Paid vacation, PTO, and holidays

Employee discounts on vehicles, parts

Paid training and ongoing support

Job summary

Krause Auto Group is seeking energetic, customer-focused individuals to join our Business Development Center (BDC) team as a Business Development Representative. You will be the first point of contact for customers exploring our vehicles and services, delivering a welcoming dealership experience in a fast-paced environment.

If you enjoy helping people, communicating with customers, and coordinating appointments, this role offers growth into sales or management, with paid training, benefits, and

Qualifications

• Experience in customer service, call center, retail, hospitality, or sales preferred.
• Strong communication and relationship-building skills.
• Proficient with CRM and digital communication tools.

Responsibilities

• Be the first point of contact for customers interested in vehicles and services.
• Answer inbound calls, internet inquiries, and live chat requests.
• Schedule and confirm sales appointments for the dealership team.
• Provide initial vehicle information and next steps.
• Maintain accurate customer records in the CRM system.
• Collaborate with sales and leadership to improve customer experience.

Skills

Customer service

Call center

Retail sales

Communication

CRM systems

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

CRM systems

Email platforms

Texting platforms

Job description

Krause Auto Group is seeking energetic, customer-focused individuals to join our Business Development Center (BDC) team as a Business Development Representative. You will be the first point of contact for customers exploring our vehicles and services, delivering a welcoming dealership experience in a fast-paced environment.

If you enjoy helping people, communicating with customers, and coordinating appointments, this role offers growth into sales or management, with paid training, benefits, and