Automotive BDC Specialist - Customer Care & Scheduling

Allen Samuels Chevrolet GMC; Hearne (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Allen Samuels Chevrolet GMC in Hearne, TX, is seeking a energetic BDC Representative to engage customers via phone, email, and online inquiries. You will schedule appointments, follow up to ensure satisfaction, and support the sales and service teams to enhance the customer experience.

The role emphasizes relationship building, strong communication, and a proactive, customer-first mindset to help grow dealership business. Prior service or sales exposure is a plus.

Qualifications

• Experience in customer service, retail, or sales is encouraged.
• Strong communication and interpersonal skills.
• Friendly, professional, and outgoing personality.
• Willingness to learn, take initiative, and work as part of a team.

Responsabilités

• Respond to incoming phone calls, internet leads, emails, and customer inquiries.
• Reach out to potential and existing customers to schedule appointments.
• Follow up with customers to ensure an exceptional experience.
• Build strong relationships with customers and help drive dealership business.
• Maintain accurate customer information and follow-up activities in our CRM system.
• Work closely with the sales and service teams to provide outstanding customer service.

Connaissances

Customer service

Communication

Teamwork

Organizational skills

Positive attitude

Outils

CRM software

Description du poste

Allen Samuels Chevrolet GMC in Hearne, TX, is seeking a energetic BDC Representative to engage customers via phone, email, and online inquiries. You will schedule appointments, follow up to ensure satisfaction, and support the sales and service teams to enhance the customer experience.

The role emphasizes relationship building, strong communication, and a proactive, customer-first mindset to help grow dealership business. Prior service or sales exposure is a plus.