Automotive Service BDC Specialist - CRM & Appointments

Chestatee Ford; Dahlonega (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vehicle discount

Job summary

Chestatee Ford in Dahlonega, GA is seeking an Automotive Business Development Representative to handle inbound and outbound communications with service customers and set appointments that drive dealership traffic. You will use CRM tools to manage leads and collaborate with the service team to ensure timely follow-up and lead quality.

Ideal candidates have prior customer service or call center experience, strong communication skills, and the ability to work in a fast-paced dealership environment.

Qualifications

• Prior customer service or call center experience required.
• Strong computer and CRM skills.
• Ability to learn and use dealership systems.
• Excellent verbal and written communication.
• Highly organized with attention to detail.
• A positive, team-oriented attitude.
• Automotive experience is a plus but not required.
• Ability to handle a high volume of calls.

Responsibilities

• Respond promptly and professionally to internet leads, phone calls, and live chat inquiries.
• Make outbound calls to follow up on unsold leads and prior interest.
• Use CRM software to manage customer data and schedule appointments.
• Follow scripts and templates to communicate consistently.
• Nurture leads not yet ready to buy with follow-up outreach.

Skills

Customer service

CRM usage

Communication

Teamwork

Multitasking

Automotive knowledge

Tools

CRM software

Job description

Chestatee Ford in Dahlonega, GA is seeking an Automotive Business Development Representative to handle inbound and outbound communications with service customers and set appointments that drive dealership traffic. You will use CRM tools to manage leads and collaborate with the service team to ensure timely follow-up and lead quality.

Ideal candidates have prior customer service or call center experience, strong communication skills, and the ability to work in a fast-paced dealership environment.