Automotive BDC Specialist

Executive Honda - Wallingford; Berlin (CT); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

5 Day Work Week

Excellent compensation plans with BONu

Paid Time off/Vacation

Medical, Dental & Vision Insurance

401k Program

Paid Life Insurance

Professional/Respectful Work Enviro n{

Advancement Opportunities

Ongoing Training & Development

Employee vehicle purchase plans

Discounts on products and services

Job summary

Executive Auto Group in Connecticut is seeking a Business Development Center Agent to handle customer calls, internet inquiries, and schedule sales appointments while delivering exceptional service. The role emphasizes prompt communication and efficient follow-up using structured scripts and CRM tools.

A collaborative team mindset and reliable computer skills are essential. The position offers robust benefits, ongoing training, advancement opportunities, and a respectful work environment

Qualifications

• Minimum one year of customer service experience.
• Strong teamwork and a collaborative attitude.
• Prompt and courteous demeanor.
• Good communication and computer skills.
• Valid driver’s license is required.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily

Skills

Customer service

Teamwork

Communication

Computer skills

Driver's license

Job description

Executive Auto Group in Connecticut is seeking a Business Development Center Agent to handle customer calls, internet inquiries, and schedule sales appointments while delivering exceptional service. The role emphasizes prompt communication and efficient follow-up using structured scripts and CRM tools.

A collaborative team mindset and reliable computer skills are essential. The position offers robust benefits, ongoing training, advancement opportunities, and a respectful work environment