BDC Associate

Raceway-Chevrolet-1; Bethlehem (Northampton County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Ongoing training and development

Team-oriented environment

Career growth opportunities

Job summary

Raceway Chevrolet in Bethlehem, PA is seeking a motivated Business Development Center (BDC) Associate to manage customer inquiries and leads. You will qualify prospects, schedule test drives, and collaborate with Sales to move leads to showroom visits.

The role emphasizes relationship-building, accurate CRM maintenance, and meeting lead-conversion goals in a fast-paced dealership environment.

Qualifications

• Experience in customer service or sales, preferably automotive.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient with CRM systems and dealership software.
• Positive attitude focused on customer satisfaction and relationships.
• Strong organizational skills and attention to detail.

Responsibilities

• Handle inbound/outbound calls, texts, emails, and internet leads promptly.
• Qualify leads, answer basic vehicle/financing questions, and schedule appointments.
• Maintain CRM records and follow up on unsold or inactive leads.
• Coordinate with Sales to transition leads to showroom visits.
• Build customer relationships and pursue lead/appointment/conversion targets.
• Participate in training and adhere to dealership policies and privacy requirements.

Skills

CRM proficiency

Customer service

Multitasking

Organizational skills

Communication

Education

High school diploma or equivalent

Tools

CRM software

Dealership management software

Job description

Location: Bethlehem, PA
Position: Business Development Center (BDC) Associate
Company: Raceway Chevrolet

Are you a proactive communicator with a talent for building relationships? Raceway Chevrolet, a premier automotive dealership in the tri-state area, is seeking a motivated and customer-focused Business Development Center (BDC) Associate to join our team. If you thrive in a fast-paced environment and have a passion for helping customers, we want to hear from you!

Key Responsibilities:

• Manage inbound and outbound calls, texts, emails, and internet leads while responding promptly to customer inquiries.
• Qualify leads, answer basic vehicle and financing questions, and schedule and confirm appointments for test drives, appraisals, and sales consultations.
• Maintain accurate CRM records, complete daily follow-up tasks, and re-engage unsold, missed, and inactive leads.
• Communicate with Sales Consultants and Management to ensure a smooth transition from lead to showroom visit.
• Build strong customer relationships while working toward lead response, appointment, and conversion goals.
• Participate in training and sales meetings while following dealership policies and customer privacy requirements.

Qualifications:

• Previous experience in a customer service or sales role, preferably within the automotive industry.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficient in using CRM systems, dealership management software, and basic office applications.
• A positive attitude with a focus on customer satisfaction and relationship-building.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent; additional education or training is a plus.

What We Offer:

• Competitive wage structure.
• Comprehensive benefits package, including health insurance, retirement plans, and more.
• Ongoing training and professional development opportunities.
• A supportive and team-oriented work environment.
• Opportunities for career growth and advancement within the dealership.

Raceway Chevrolet is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.