Business Development Coordinator (BDC)

Roberts Motors Inc

Alton (IL)

On-site

USD 22,041 - 24,796

Full time

14 days+

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Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Health insurance

Professional development assistance

Referral program

Job summary

A local automobile dealership in Alton, IL is seeking a BDC Representative to handle sales leads and maintain customer relationships. The ideal candidate will excel in communication, possess strong organizational skills, and enjoy working in a fast-paced environment. Responsibilities include managing customer inquiries, setting appointments, and ensuring customer satisfaction. This full-time role offers a pay range of $16.00 to $18.00 per hour, plus performance-based bonuses.

Qualifications

Must have excellent telephone skills.
Ability to instantly build rapport with customers.
Maintain a friendly/professional demeanor.
Strong organizational skills and ability to multitask.
1 year of customer service preferred.

Responsibilities

Handle incoming phone calls and leads.
Conduct internal CSI calls and emails.
Manage a high volume of customer inquiries.
Update client information in the CRM daily.
Ensure customer satisfaction.

Skills

Excellent telephone skills

Self-motivated and energetic

Ability to build rapport

Excellent written and oral communication

Strong organizational skills

Cold calling skills

Job description

BDC Representative

Join our team at Roberts Motors in Alton, IL and let’s win together! We are seeking a professional, responsible, and outgoing person to work in our BDC (Business Development Center). As a BDC Rep, you’ll be responsible for handling sales leads that come into our dealership, and maintaining quality relationships with our current customer base. Overall, you’ll be instrumental in helping us increase overall dealership sales. This is a great opportunity to get your foot in the door with us!

Responsibilities

Handle incoming phone calls
Handle leads and appointment setting
Conduct internal CSI calls and emails
Work directly with managers on deals that involve internet customers
Set appointments for prospective and current customers to meet with a member of the sales team
Manage high volume of customer inquiries through phone, email, text/chat per sales
Update client information in our CRM Report daily
Follow-up with existing customers
Follow-up with prospective customers
Follow-up with missed/cancelled customer appointments
Ensure Customer Satisfaction
Product knowledge/function is key with all the different vehicles on a daily basis
Maintaining daily contact target/appointment target
Must be able to contribute to positive team environment

Qualifications

Successful Customer Care Representatives MUST have excellent telephone skills
Self- Motivated and Energetic
You as the Representative must have the ability to instantly build rapport with the customer
A friendly/professional demeanor with excellent written and oral communication skills
You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
Strong organizational skills with the ability to multitask and meet daily goals
Follow up with customers effectively
Cold calling/Call center skills

Job Requirements

Excellent computer skills required.
Knowledgeable to call center environment.
Automotive experience helpful but not required.
Able to communicate persuasively with customers to set appointments.
Willingness to undergo a background check in accordance with local law/regulations
18+ years of age or older to comply with the company driving policy

Benefits