Business Development Coordinator (BDC)

Roberts Motors, Inc.; Alton (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Employee discount

Professional development assistance

Referral program

Job summary

Roberts Motors, Inc. in Alton, IL is seeking a BDC Representative to generate leads for the sales team and maintain relationships with our customer base.

You will handle leads, set appointments, and work with managers on deals involving internet customers. Responsibilities include managing a high volume of inquiries via phone, email, and chat, updating CRM daily, and ensuring customer satisfaction while meeting daily contact and appointment targets.

Qualifications

• Excellent telephone skills and professional demeanor.
• Self-motivated and energetic with ability to build rapport.
• Strong written and verbal communication.
• Willingness to overcome objections to set appointments.
• Organized, able to multitask and meet daily goals.
• Experience in cold calling / call center environments.
• Automotive experience helpful but not required.
• Willing to undergo a background check and 18+.

Responsibilities

• Handle leads and appointment setting.
• Conduct internal CSI calls and emails.
• Work with managers on deals involving internet customers.
• Set appointments for prospective and current customers to meet sales team.
• Manage high volume of inquiries via phone, email, text/chat.
• Update client information in CRM and report daily.
• Follow-up with existing and prospective customers.
• Follow-up with missed/canceled appointments.
• Ensure customer satisfaction and product knowledge daily.
• Maintain daily contact targets and contribute to a positive team environment.

Skills

Telephone skills

Self-motivated

Rapport building

Communication skills

Overcome objections

Multitasking

Follow up

Cold calling

Tools

CRM software

Job description

BDC Representative

Join our team at Roberts Motors in Alton, IL and lets win together! We are seeking a professional, responsible, and outgoing person to work in our BDC (Business Development Center). As a BDC Rep, you'll be responsible for generating leads for the dealership sales staff, and maintaining quality relationships with our current customer base. Overall, you'll be instrumental in helping us increase overall dealership sales. This is a great opportunity to get your foot in the door with us!

Responsibilities

• Handle leads and appointment setting
• Conduct internal CSI calls and emails
• Work directly with managers on deals that involve internet customers
• Set appointments for prospective and current customers to meet with a member of the sales team
• Manage high volume of customer inquiries through phone, email, text/chat per sales
• Update client information in our CRM Report daily
• Follow-up with existing customers
• Follow-up with prospective customers
• Follow-up with missed/canceled customer appointments
• Ensure Customer Satisfaction
• Product knowledge/function is key with all the different vehicles on a daily basis
• Maintaining daily contact target/appointment target
• Must be able to contribute to positive team environment

Qualifications

• Successful Customer Care Representatives MUST have excellent telephone skills
• Self- Motivated and Energetic
• You as the Representative must have the ability to instantly build rapport with the customer
• A friendly/professional demeanor with excellent written and oral communication skills
• You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
• Strong organizational skills with the ability to multitask and meet daily goals
• Follow up with customers effectively
• Cold calling/Call center skills

Job Requirements

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Automotive experience helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Schedule

• 8 hour shift
• Monday to Friday

Experience

• Customer service: 1 year (Preferred)
• Business Development Center (BDC): 1 year (Preferred)

Job Type: Full-time

Pay: From $16.00 to $18.00 per hour based on experience, plus Bonus based on performance.

Expected hours: 40 per week

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Professional development assistance
• Referral program

Ability to commute/relocate

• Alton, IL 62002: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Roberts Motors is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.