Automotive BDC Specialist - Growth & Customer-Focused Calls

US Lawns; Clearwater (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Telehealth

Dental

Vision

Basic Group Life and AD&D – Employer

Voluntary Life Insurance – Employee / 

Job summary

Dimmitt Automotive Group in the Tampa Bay area is seeking a friendly Automotive BDC Representative to join our Business Development Center. You will respond to inquiries via internet, phone, and dealership visits, handling calls in a warm, professional manner in a fast-paced call center environment.

This performance-based role emphasizes appointment scheduling, customer satisfaction, and teamwork. A high school diploma is required; prior call center experience is preferred, along with strong

Qualifications

• High school diploma or GED required.
• Call center experience preferred.
• Ability to handle prolonged periods of computer and phone usage.
• Ability to follow script to ensure consistency and professionalism with all calls.
• Strong organizational skills.
• Professional appearance.
• Ability to read, write, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Excellent telephone manner with clear, concise, and professional communication skills.
• Strong relationship building skills with a high degree of responsiveness and integrity.
• Ability to multi-task and problem solve.
• Strong computer skills and ability to learn new software applications.
• Enthusiastic team player.

Responsibilities

• Schedules sales appointments
• Contacts service customers after their visit to monitor quality control and satisfaction
• Maintains high customer satisfaction and retention
• Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Guests and Associates
• Performs other duties as assigned

Education

High school diploma or GED

Call center experience

Communication skills

Multitasking

Computer skills

Professional appearance

Relationship building

Team player

Tools

CRM software

Job description

Dimmitt Automotive Group in the Tampa Bay area is seeking a friendly Automotive BDC Representative to join our Business Development Center. You will respond to inquiries via internet, phone, and dealership visits, handling calls in a warm, professional manner in a fast-paced call center environment.

This performance-based role emphasizes appointment scheduling, customer satisfaction, and teamwork. A high school diploma is required; prior call center experience is preferred, along with strong