Automotive BDC Call Center Pro — Commission & Growth

MIAMI LAKES AM & CJ; Florida; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

MIAMI LAKES AM & CJ is seeking a BDC Call Center Agent to handle heavy inbound and outbound calls, text/email follow-ups, and appointment setting for store visits. You will log customer interactions, track outcomes, and strive to meet monthly targets.

Ideal candidates have call center or telemarketing experience, strong verbal and written communication, organization, and the ability to work in a fast-paced team environment.

Qualifications

• Previous experience with phones or Telemarketing in automotive, customer service or business development is preferable but not required.
• Demonstrate professional, enthusiastic and friendly attitude at first contact with any potential client/customer.
• Strong verbal, written and communication skills to engage customers effectively.
• Organized, multi-tasking, self-motivated and able to work in a fast-paced environment.

Responsibilities

• Make 120 outbound calls daily.
• Send 75-100 emails/texts to communicate with customers.
• Answer incoming calls and schedule sales appointments.
• Log all customer interactions and comments.
• Schedule follow-up contact if no appointment is made.
• Confirm scheduled appointments and reschedule no-shows.
• Follow up with Sales to confirm outcomes.

Skills

Phone experience

Telemarketing

Customer service

Communication skills

Organized

Time management

Job description

MIAMI LAKES AM & CJ is seeking a BDC Call Center Agent to handle heavy inbound and outbound calls, text/email follow-ups, and appointment setting for store visits. You will log customer interactions, track outcomes, and strive to meet monthly targets.

Ideal candidates have call center or telemarketing experience, strong verbal and written communication, organization, and the ability to work in a fast-paced team environment.