Automotive BDC & Appointment Specialist

Feldman Auto Group; Worthington (OH); Presencial; USD 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Descripción de la vacante

Feldman Auto Worthington, a dealership in Ohio, is seeking a BDC Representative to support the sales team by handling inquiries, scheduling appointments, and ensuring accurate records.

You will communicate with customers via phone, email, and chat, coordinate with the sales department, and strive for outstanding service. Automotive knowledge is a plus, and CRM and MS Office skills are essential for success.

Formación

• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and CRM software.
• Strong attention to detail and documentation.
• Experience in customer service or call center preferred.
• Automotive industry knowledge is a plus.

Responsabilidades

• Handle incoming phone calls, emails, and chat inquiries from customers.
• Schedule appointments for customers with the sales team and document information accurately.
• Follow up with customers to ensure needs are met and satisfaction.
• Update customer information in the database and maintain records of interactions.
• Collaborate with other departments to ensure seamless customer service experience.

Conocimientos

Communication skills

Multitasking

Attention to detail

Customer service

Herramientas

Microsoft Office

CRM software

Descripción del empleo

Feldman Auto Worthington, a dealership in Ohio, is seeking a BDC Representative to support the sales team by handling inquiries, scheduling appointments, and ensuring accurate records.

You will communicate with customers via phone, email, and chat, coordinate with the sales department, and strive for outstanding service. Automotive knowledge is a plus, and CRM and MS Office skills are essential for success.