Dynamic Service BDC Specialist

Doral Corporation; Town of Florida (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Employee discounts

Training and development opportunities

Advancement opportunities

Job summary

Ocean Mazda Doral is seeking a Service BDC Representative to join our team in Doral, FL. The role focuses on scheduling service appointments via calls, texts, and emails, following up with customers, and maintaining strong relationships.

The ideal candidate is energetic, professional, and comfortable on the phone with excellent communication and follow-up skills. This full-time position offers starting pay of $16.00 per hour with growth opportunities within Ocean Automotive Group.

Qualifications

• Experience in BDC, call center, appointment-setting, or customer service preferred.
• Excellent telephone etiquette and communication skills; able to communicate via phone, text, and email.
• Strong data-entry skills and ability to learn dealership CRM systems.

Responsibilities

• Answer inbound Service Department calls promptly and professionally.
• Assist customers with scheduling, rescheduling, and confirming service appointments.
• Make outbound calls to customers regarding service needs and appointment opportunities.
• Follow up with customers regarding recommended or previously declined services.
• Contact customers regarding manufacturer-recommended maintenance and other service opportunities.
• Conduct appointment confirmation and reminder calls, texts, or emails.
• Respond promptly to customer inquiries received through phone, internet, text, email, and other approved channels.
• Accurately enter and maintain customer information and appointment details in dealership systems.
• Review customer information and service history when appropriate to assist with scheduling.
• Maintain an organized schedule and assist with maximizing available Service Department appointment opportunities.
• Communicate appointment information and customer concerns accurately to Service Advisors and Service Management.
• Follow established scripts, processes, and customer-contact standards.
• Maintain assigned daily call, follow-up, and appointment activities.
• Follow up on missed or canceled appointments and work to reschedule customers.
• Assist with customer retention and reactivation efforts.
• Maintain accurate notes regarding customer conversations and follow-up activity.
• Escalate customer complaints or sensitive concerns to management when appropriate.
• Work closely with Service Advisors, Service Management, and other BDC team members.
• Participate in department meetings, training, coaching, and performance reviews.
• Maintain professional and courteous communication with every customer.
• Protect confidential customer and company information.
• Follow all company policies and dealership procedures.
• Perform other duties as assigned by management.

Skills

BDC experience

Call center

Customer service

Communication skills

Multitasking

Data entry

Bilingual English/Spanish

Tools

CRM systems

CDK CRM

Job description

Ocean Mazda Doral is seeking a Service BDC Representative to join our team in Doral, FL. The role focuses on scheduling service appointments via calls, texts, and emails, following up with customers, and maintaining strong relationships.

The ideal candidate is energetic, professional, and comfortable on the phone with excellent communication and follow-up skills. This full-time position offers starting pay of $16.00 per hour with growth opportunities within Ocean Automotive Group.