Automotive BDC Agent

Lithia & Driveway; Troy (MI); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Employee discounts on vehicles, parts,

Service

Job summary

Suburban Toyota of Troy in Troy, MI is seeking an Automotive BDC Agent to be the first point of contact for customers, responding to inquiries, scheduling appointments, and driving showroom traffic.

This full-time role offers base pay plus performance incentives with uncapped earning potential, along with medical, dental, vision, 401(k) matching, and paid time off. Strong communication and customer service experience are preferred.

Qualifications

• Experience in customer service, call center, sales, or retail preferred.
• Strong verbal and written communication skills.
• Comfortable talking with customers on the phone throughout the day.
• Ability to build rapport and establish trust quickly.
• Self-motivated and able to work independently in a team.

Responsibilities

• Respond promptly to inbound phone calls, internet leads, text messages, and emails.
• Engage prospects, gather vehicle needs, and guide them through next steps.
• Schedule and confirm appointments for the sales team.
• Follow up with leads, showroom traffic, and previous customers.
• Maintain accurate customer records in the CRM.

Skills

Customer service

Call center

Sales

Communication

CRM

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Dealership:L0431 Suburban Toyota of TroyAutomotive BDC AgentSuburban Toyota of Troy | Troy, MIReports To: General Sales Manager (GSM)Compensation: $45,000+ annually (Base Pay + Performance Incentives)Position OverviewSuburban Toyota of Troy is seeking a motivated and customer-focused Automotive Business Development Center (BDC) Agent to join our sales team. The BDC Agent serves as the first point of contact for customers interested in purchasing a vehicle and plays a critical role in driving showroom traffic by responding to inquiries, scheduling appointments, and delivering an exceptional customer experience.This position is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is motivated by performance-based earnings opportunities.Key ResponsibilitiesRespond promptly to inbound phone calls, internet leads, text messages, and email inquiries.Engage prospective customers, gather information about their vehicle needs, and guide them through the next steps of the purchase process.Schedule and confirm appointments for the sales team.Conduct outbound follow-up calls to internet leads, unsold showroom traffic, service customers, and previous customers.Maintain accurate customer records and activity notes in the dealership CRM.Consistently meet or exceed daily, weekly, and monthly activity and appointment goals.Follow established dealership processes and communication standards.Collaborate closely with Sales Consultants, Managers, and other departments to ensure a seamless customer experience.Re-engage dormant and inactive prospects through phone, email, and text campaigns.Stay informed on current Toyota products, promotions, and dealership offerings.QualificationsPrevious customer service, call center, sales, retail, hospitality, or automotive experience preferred.Strong verbal and written communication skills.Comfortable speaking with customers on the phone throughout the day.Ability to build rapport and establish trust quickly.Strong organizational skills and attention to detail.Basic computer proficiency and ability to learn CRM systems.Self-motivated with the ability to work independently and as part of a team.Positive attitude and professional appearance.High school diploma or GED required.Preferred QualificationsAutomotive BDC experience.Automotive sales experience.Experience using dealership CRM platforms.Proven success working toward performance metrics and goals.What We OfferCompetitive compensation with uncapped earning potential.Comprehensive medical, dental, and vision benefits.401(k) with company match.Paid time off and holidays.Employee discounts on vehicles, parts, and service.Career growth opportunities within Lithia & Driveway and the Suburban Collection.Ongoing training and professional development.Success in This RoleSuccessful BDC Agents are energetic, driven, customer-focused professionals who can effectively communicate with customers, create excitement about visiting the dealership, and consistently convert leads into showroom appointments.Join the team at Suburban Toyota of Troy and help connect customers with the right vehicle while building a rewarding career in automotive sales.