Automotive BDC Specialist - Appointment & Lead Gen

Suburban Volvo Cars; Troy (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays & PTO

Vehicle Purchase Discounts

Job summary

Suburban Volvo Cars in Troy, MI is hiring BDC Representatives to join our fast-paced Internet department. You will gather customer data, schedule appointments, and support our sales team by turning inbound inquiries into qualified leads.

Ideal candidates have call center or BDC experience, strong phone presence, and CRM proficiency; a high school diploma is expected. We offer competitive pay and a comprehensive benefits package.

Qualifications

• Experience in a call center or BDC environment is preferred but not required.
• Strong written and spoken communication with a customer-focused approach.
• Ability to learn products, pricing, and promotions quickly.

Responsibilities

• Gather accurate customer information to build a follow-up database for retention.
• Schedule appointments and manage inbound/outbound contact to increase sales opportunities.
• Maintain knowledge of products, current promotions, and dealership events to relay to customers.

Skills

Call center experience

BDC knowledge

Customer-facing communication

Phone etiquette

CRM proficiency

Education

High School diploma or equivalent

Tools

CRM software

Job description

Suburban Volvo Cars in Troy, MI is hiring BDC Representatives to join our fast-paced Internet department. You will gather customer data, schedule appointments, and support our sales team by turning inbound inquiries into qualified leads.

Ideal candidates have call center or BDC experience, strong phone presence, and CRM proficiency; a high school diploma is expected. We offer competitive pay and a comprehensive benefits package.