Experienced Sales BDC Agent (internet sales)

Toyota of Olympia; Tumwater (WA); On-site; USD 35,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discounts on vehicle purchases

Job summary

A leading automotive dealership in Tumwater is looking for an Experienced Sales BDC Agent to manage customer inquiries and drive showroom traffic. This role demands proficiency in communication and CRM tools, as well as a proven track record in a sales or BDC environment. The ideal candidate will excel in building relationships and converting leads into showroom visits, contributing to the dealership's success with a competitive salary and comprehensive benefits.

Qualifications

• Minimum of 2-3 years experience in an automotive dealership BDC or sales environment.
• Proven track record of high appointment show rates and conversion success.
• Strong ability to handle objections and close appointments.

Responsibilities

• Manage a high volume of inbound and outbound communications daily.
• Convert inquiries into qualified showroom appointments.
• Engage with customers to understand their needs.

Skills

Customer engagement

Objection handling

Communication skills

CRM software proficiency

Tools

CRM systems

Phone systems

Job description

Experienced Sales BDC Agent (internet sales)

About Toyota of Olympia

Toyota of Olympia is a premier Toyota dealership committed to providing exceptional automotive experiences to our customers. With a reputation for excellence in customer service and a wide range of high-quality vehicles, we take pride in our commitment to meeting and exceeding customer expectations. As part of our dynamic team, you will contribute to the success of our dealership and play a key role in delivering a seamless and positive experience for our valued customers.

Position Overview

Toyota of Olympia is seeking a highly experienced and results-driven SalesBDC Agent to join our fast-paced, high-volume Business Development Center. This role is critical in driving showroom traffic and ensuring a seamless customer experience from inquiry to appointment. The ideal candidate has proven success in a high-volume BDC environment, excels in customer engagement, and thrives on meeting and exceeding goals.

Key Responsibilities

• Manage a high volume of inbound and outbound calls, emails, and text leads daily while maintaining top-tier customer service.
• Convert online, phone, and chat inquiries into qualified showroom appointments for the sales team.
• Maintain strict response-time expectations, ensuring all leads are contacted promptly and consistently followed up on.
• Engage and build rapport with customers by understanding their needs, overcoming objections, and guiding them through their buying journey.
• Use CRM tools efficiently, ensuring accurate documentation of all interactions, follow-ups, and customer preferences.
• Optimize lead conversion rates by implementing best practices in appointment setting and customer re-engagement.
• Maintain a deep understanding of current inventory, promotions, and incentives to provide accurate and compelling information to customers.
• Work closely with sales managers and team leads to ensure a smooth handoff and follow-through on customer appointments.
• Demonstrate exceptional phone etiquette, persuasive communication, and a results-oriented mindset.

Qualifications

• Minimum of 2-3 years experience in an automotive dealership BDC or sales environment.
• Proven track record of high appointment show rates and conversion success.
• Strong ability to handle objections, overcome challenges, and close appointments.
• Ability to thrive in a fast-paced, high-volume environment while maintaining professionalism.
• Exceptional verbal and written communication skills, with a strong focus on active listening and relationship building.
• Proficiency in CRM software, phone systems, and digital communication platforms.
• Ability to multitask and manage daily follow-ups on multiple leads without missing opportunities.
• Self-motivated, goal-oriented, and able to work independently while contributing to team success.
• Automotive industry experience is required.
• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Employee discounts on vehicle purchases and services.

The pay range for this role is:

35,000 - 85,000 USD per year (Main Location )