Automotive BDC Agent

L0431 Suburban Toyota of Troy; Troy (MI); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Employee discounts

Career growth

Training & development

Job summary

Suburban Toyota of Troy is seeking an Automotive BDC Agent to be the first point of contact for customers and drive showroom traffic by handling inquiries and scheduling appointments. The role emphasizes building relationships and delivering an exceptional customer experience in a fast-paced environment.

You will be responsible for responding across calls, email, text, and online leads, maintaining CRM notes, and collaborating with sales teams to convert inquiries into appointments.

Qualifications

• Previous customer service, call center, sales, retail, hospitality, or automotive experience preferred.
• Strong verbal and written communication skills.
• Comfortable speaking with customers on the phone throughout the day.
• Ability to build rapport and establish trust quickly.

Responsibilities

• Respond promptly to inbound phone calls, internet leads, text messages, and email inquiries.
• Engage prospective customers, gather information about their vehicle needs, and guide them through the next steps of the purchase process.
• Schedule and confirm appointments for the sales team.
• Conduct outbound follow-up calls to internet leads, unsold showroom traffic, service customers, and previous customers.
• Maintain accurate customer records and activity notes in the dealership CRM.
• Collaborate with Sales Consultants and Managers to ensure a seamless customer experience.

Skills

Customer service

Communication

CRM proficiency

Organizational skills

Independent worker

Team player

Education

High school diploma or GED

Tools

CRM platforms

Job description

Dealership: L0431 Suburban Toyota of Troy Automotive BDC Agent Suburban Toyota of Troy | Troy, MI

Reports To: General Sales Manager (GSM)

Compensation: $45,000+ annually (Base Pay + Performance Incentives)

Position Overview

Suburban Toyota of Troy is seeking a motivated and customer-focused Automotive Business Development Center (BDC) Agent to join our sales team. The BDC Agent serves as the first point of contact for customers interested in purchasing a vehicle and plays a critical role in driving showroom traffic by responding to inquiries, scheduling appointments, and delivering an exceptional customer experience. This position is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is motivated by performance-based earnings opportunities.

Key Responsibilities

• Respond promptly to inbound phone calls, internet leads, text messages, and email inquiries.
• Engage prospective customers, gather information about their vehicle needs, and guide them through the next steps of the purchase process.
• Schedule and confirm appointments for the sales team.
• Conduct outbound follow-up calls to internet leads, unsold showroom traffic, service customers, and previous customers.
• Maintain accurate customer records and activity notes in the dealership CRM.
• Consistently meet or exceed daily, weekly, and monthly activity and appointment goals.
• Follow established dealership processes and communication standards.
• Collaborate closely with Sales Consultants, Managers, and other departments to ensure a seamless customer experience.
• Re-engage dormant and inactive prospects through phone, email, and text campaigns.
• Stay informed on current Toyota products, promotions, and dealership offerings.

Qualifications

• Previous customer service, call center, sales, retail, hospitality, or automotive experience preferred.
• Strong verbal and written communication skills.
• Comfortable speaking with customers on the phone throughout the day.
• Ability to build rapport and establish trust quickly.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and ability to learn CRM systems.
• Self-motivated with the ability to work independently and as part of a team.
• Positive attitude and professional appearance.
• High school diploma or GED required.

Preferred Qualifications

• Automotive BDC experience.
• Automotive sales experience.
• Experience using dealership CRM platforms.
• Proven success working toward performance metrics and goals.

What We Offer

• Competitive compensation with uncapped earning potential.
• Comprehensive medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Employee discounts on vehicles, parts, and service.
• Career growth opportunities within Lithia & Driveway and the Suburban Collection.
• Ongoing training and professional development.

Success in This Role

Successful BDC Agents are energetic, driven, customer-focused professionals who can effectively communicate with customers, create excitement about visiting the dealership, and consistently convert leads into showroom appointments.

Join the team at Suburban Toyota of Troy and help connect customers with the right vehicle while building a rewarding career in automotive sales.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!