Automotive BDC Administrator

L0555 Wilde Toyota; West Allis (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Wilde Toyota in Wisconsin is seeking a BDC Administrator to support customer relations and dealership operations. The role requires flexibility for evenings, weekends, and holidays, and reports to the Sales Manager on-site in Waukesha.

You will work with a team of Sales, Service, and Parts professionals, gaining access to training and growth opportunities within the Lithia & Driveway family. Compensation to be discussed in-person.

Qualifications

• 1+ years of experience in customer service, sales support, or a related customer-facing role.
• 1+ experience using computers, email, and customer management systems.
• 1+ experience entering and maintaining accurate customer information.
• 1+ experience communicating with customers by phone.
• Basic math skills.

Responsibilities

• Support customer relations processes that improve the dealership experience and customer retention.
• Partner with store leadership to identify opportunities and implement continuous improvement plans.
• Maintain accurate customer information for follow-up, and retention efforts.
• Stay current on dealership products, pricing, promotions, and manufacturer programs.
• Use phone, email, and dealership systems to follow up with customers and schedule appointments.
• Respond to customer questions and concerns, resolving issues when possible and escalating complex concerns to leadership.
• Connect with current and prospective customers through inbound leads, previous customer lists, referrals, service customers, and other dealership opportunities.

Skills

Customer service

CRM software

Data entry

Phone communication

Education

High School diploma or equivalent

Tools

CRM systems

Job description

Dealership: L0555 Wilde Toyota Wilde Toyota Hiring: BDC Administrator Pay: To Be Discussed during in-person interviews

Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Reports to: Sales Manager Onsite in Waukesha Wisconsin

Why Join Our Team?

Why Join Our Team Join Milwaukee's #1 volume Toyota dealership and build your career with a team known for strong customer loyalty, and quality service. Wilde Toyota has served the Milwaukee area since 1977 and is a Toyota President's Award-winning dealership. You'll work alongside experienced Sales, Service, and Parts professionals while gaining access to training, resources, and career opportunities through Lithia & Driveway. It's a dealership with the customer traffic, team support, and tools to help you succeed and grow.

What You'll Do

• Support customer relations processes that improve the dealership experience and customer retention.
• Partner with store leadership to identify opportunities and implement continuous improvement plans.
• Maintain accurate customer information for follow-up, and retention efforts.
• Stay current on dealership products, pricing, promotions, and manufacturer programs.
• Use phone, email, and dealership systems to follow up with customers and schedule appointments.
• Respond to customer questions and concerns, resolving issues when possible and escalating complex concerns to leadership.
• Connect with current and prospective customers through inbound leads, previous customer lists, referrals, service customers, and other dealership opportunities.

What You'll Bring

• 1+ years of experience in customer service, sales support, or a related customer-facing role.
• 1 + Experience using computers, email, and customer management systems.
• 1+ Experience entering and maintaining accurate customer information.
• 1+ Experience communicating with customers by phone.
• Basic math skills.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!