Logistics Customer Service Lead - On-Time Delivery & Ops

MAHLE Thermal and Filter Systems US; Murfreesboro (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

MAHLE Thermal and Filter Systems US seeks a Customer Service Supervisor in Murfreesboro to lead the logistics-focused customer service team and drive on-time delivery performance.

You will partner with Production, Planning, Purchasing, Shipping, Quality and Sales to resolve issues, improve processes, and uphold a strong customer relationship while maintaining safety and regulatory compliance.

Qualifications

• Bachelor's Degree in Business, Supply Chain Management, Logistics, Operations Management or Associate Degree with equivalent experience may be considered.
• 5-7 years in Customer Service, Logistics, Supply Chain, or Manufacturing Operations.
• 2-3 years of leadership or supervisory experience preferred.
• Automotive manufacturing experience preferred; experience with portals/EDI/ERP required.

Responsibilities

• Lead daily shipping, receiving, warehousing, and material handling operations.
• Ensure timely and accurate movement of materials to support production and customer requirements.
• Maintain inventory accuracy through inventory control processes and cycle counts.
• Monitor logistics KPIs and implement corrective actions to meet targets.
• Drive continuous improvement focusing on safety, quality, delivery, cost, and productivity.
• Coordinate inbound and outbound transportation for on-time deliveries and cost-efficient freight.
• Develop, coach, and lead logistics team members to meet performance objectives.
• Ensure compliance with company policies, safety standards, and regulations.
• Collaborate with Production, Customer Service, Purchasing, and other departments to resolve issues.
• Identify and eliminate inefficiencies in warehousing, transportation, and material handling.
• Manage logistics resources, equipment, and space utilization.
• Support new product launches and growth initiatives through logistics planning.
• Investigate and resolve shipping, inventory, and delivery discrepancies.
• Prepare and communicate logistics performance reports and action plans to leadership.

Skills

Leadership

Customer service

Logistics

Supply chain

Manufacturing operations

Data-driven decisions

Team development

Education

Bachelor's degree in business or related field

Associate degree with equivalent experience

Tools

EDI systems

ERP systems

Job description

MAHLE Thermal and Filter Systems US seeks a Customer Service Supervisor in Murfreesboro to lead the logistics-focused customer service team and drive on-time delivery performance.

You will partner with Production, Planning, Purchasing, Shipping, Quality and Sales to resolve issues, improve processes, and uphold a strong customer relationship while maintaining safety and regulatory compliance.