Automobile Service Advisor/Manager Assistant Manager

EEG Management; Shoreview (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary plus performance-based incentives

Health and dental insurance

Paid time off and holidays

401(k) retirement plan

Employee discounts on parts and services

Job summary

A regional automotive service provider in Shoreview seeks an Automobile Service Writer/Manager to oversee daily operations of the service department. The successful candidate will combine customer service expertise with knowledge of automotive repair, managing interactions between customers and technicians to ensure high satisfaction levels. Responsibilities include managing repair orders, training staff, and monitoring service delivery. Candidates should have 3+ years of related experience and strong communication skills.

Qualifications

• 3+ years of experience as a Service Writer, Advisor, or Automotive Service Manager.
• Strong understanding of automotive systems, diagnostics, and repair processes.
• Valid driver's license and clean driving record.

Responsibilities

• Greet customers and document vehicle issues.
• Manage repair orders and obtain customer approval.
• Schedule work to technicians and monitor repair progress.
• Train and support service staff.

Skills

Customer service skills

Technical understanding of automotive repair

Organizational skills

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

Automotive software (Reynolds & Reynolds, CDK, Mitchell)

MS Office

Job description

Job Title: Automobile Service Writer/Manager.

Location: Shoreview Amoco.

Job Type: Full-Time.

Position Overview

We are seeking a knowledgeable and customer-focused Automobile Service Writer/Manager to oversee daily operations of our service department. This role combines strong customer service skills with technical understanding of automotive repair and maintenance. The Service Writer/Manager will act as the liaison between customers and technicians, ensuring a smooth workflow, accurate repair documentation, and a high level of customer satisfaction.

Key Responsibilities

• Greet customers, listen to their concerns, and accurately document vehicle issues.
• Create, explain, and manage repair orders with clarity and professionalism.
• Provide cost estimates, timelines, and obtain customer approval for services.
• Assign and schedule work to technicians based on skill, availability, and priority.
• Monitor repair progress and communicate updates to customers.
• Ensure all services are completed accurately, on time, and within budget.
• Handle warranty claims, insurance paperwork, and parts ordering as needed.
• Maintain a clean, safe, and organized service area.
• Train, supervise, and support service staff to meet performance goals.
• Promote additional services, preventive maintenance, and dealership/ shop specials.
• Resolve customer complaints with professionalism and efficiency.
• Track department performance metrics, including sales, productivity, and customer satisfaction.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).
• 3+ years of experience as a Service Writer, Advisor, or Automotive Service Manager.
• Strong understanding of automotive systems, diagnostics, and repair processes.
• Excellent communication and interpersonal skills.
• Proven ability to manage staff and delegate effectively.
• Proficiency with automotive software (e.g., Reynolds & Reynolds, CDK, Mitchell, etc.) and MS Office.
• Strong organizational and problem-solving skills.
• Valid driver's license and clean driving record.

Preferred Skills

• ASE certification or equivalent industry certifications.
• Previous management or supervisory experience.
• Sales and customer service background.

Compensation & Benefits

• Competitive base salary plus performance-based incentives.
• Health, dental Insurance.
• Paid time off and holidays.
• 401(k) retirement plan.
• Employee discounts on parts and services.