Automation Test Engineer — Amazon Connect, IVR & Cyara

MACHINE LEARNING TECHNOLOGIES LLC; Jersey City (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

MACHINE LEARNING TECHNOLOGIES LLC is seeking an Automation Test Engineer with expertise in Amazon Connect and IVR systems. The successful candidate will be responsible for designing and maintaining automated test scripts, ensuring the reliability of contact center solutions. The role requires extensive experience with automation testing tools, particularly Cyara, and a solid background in agile methodologies.

We value candidates with strong analytical skills and the ability to work collaboratively across teams. This is a long-term engagement with an hourly rate based on experience.

Qualifications

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Strong analytical and communication skills.

Responsibilities

• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions.
• Develop and manage test cases, plans, and suites using QTest.
• Collaborate with QA and development teams to resolve issues.
• Ensure all test documentation is complete and adheres to industry standards.

Skills

Automation testing

Amazon Connect

IVR testing

Cyara

Python

Java

JavaScript

API testing

CI/CD integration

Tools

QTest

Job description

MACHINE LEARNING TECHNOLOGIES LLC is seeking an Automation Test Engineer with expertise in Amazon Connect and IVR systems. The successful candidate will be responsible for designing and maintaining automated test scripts, ensuring the reliability of contact center solutions. The role requires extensive experience with automation testing tools, particularly Cyara, and a solid background in agile methodologies.

We value candidates with strong analytical skills and the ability to work collaboratively across teams. This is a long-term engagement with an hourly rate based on experience.